Paying for bookings with gift certificates

Gift certificates offer Customers a simple and convenient way to pay for their bookings. 

Learn how to pay for a booking with a gift certificate from the Customer's perspective.

New to Gift Certificates? Read the first article in this series for an introduction to the Gift Certificates feature.

Accessing the features mentioned in this article

Where can I find this feature using the top menu?

• Customers > Customer Booking Page or Booking Widget
   

What more do I need to use this feature?

• The Gift Certificates feature is activated within your account (Manage > Integrations).
• Gift Certificates sold or issued.
   

Which Checkfront version supports this feature - classic items, classic products, or both?

• This feature is available in both our classic items version, which uses classic items (Inventory > Items), and our classic products version, which uses classic products (Inventory > Products).  → Learn more about products

Using gift certificates to pay for a booking is straightforward:

1. The Customer selects the item/product for booking as usual and fills out their booking details.
2. The payment screen defaults to a Credit Card payment option. To apply a gift certificate, the Customer selects the Gift Certificate option.

3. Clicking Pay by Gift Certificate opens a pop-up window where the Customer enters their Gift Certificate Number/Code. The Customer finds this number beneath the barcode on their gift certificate PDF.
4. The Customer enters the Gift Certificate Number, including the dashes, into the GCN Code field. Once the system recognizes the code, the Customer views the gift certificate below the GCN Code field.
5. Clicking the Apply button deducts the invoice total from the gift certificate balance. The Customer may have a balance remaining that they can use later.
6.  If the gift certificate balance does not cover the transaction, the Customer enters another gift certificate number or pays via credit card.

Minimum gift certificate amount The minimum gift certificate amount that you can apply for payment is 1.00.

Refunding gift certificate payments You can only refund booking payments made with a gift certificate to a gift certificate or the POS payment type. How do I refund a booking payment? How do I refund to a Gift Certificate?

• I received an error message of 'Amount must not exceed the outstanding booking balance.' How do I resolve it?
  
  This error occurs when you attempt to apply a gift certificate payment amount that exceeds the total due on the booking. To resolve this error, enter a gift certificate value that's equal to or less than the booking total.

< Issuing gift certificates Staff-side by email    |     Cancelling bookings paid by gift certificate >