Reporting on issued gift certificates helps you track usage, monitor balances, and understand how certificates are being redeemed across your business. This article explains how to view, filter, and customize issued certificate data so you can maintain accurate records and gain meaningful insights into gift certificate activity.
Learn how to review options for reporting on issued gift certificates, including reporting on gift certificate balances.
New to Gift Certificates? Read the first article in this series for an introduction to the Gift Certificates feature.
Accessing the features mentioned in this article
Where can I find this feature using the top menu?
- Inventory > Gift Certificates
What more do I need to use this feature?
- The Gift Certificates feature is activated within your account (Manage > Integrations).
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Admin or restricted to Manage Gift Certificates and Issue Gift Certificates.
Which Checkfront version supports this feature - classic items, classic products, or both?
- This feature is available in both our classic items version, using classic items (Inventory > Items), and our classic products version, using classic products (Inventory > Products). → Learn more about products
Issued gift certificate reporting
All gift certificates are viewed and managed from the main Gift Certificates page (Inventory > Gift Certificates > All Gift Certificates). This default view includes gift certificates purchased by Customers and issued manually by Staff.
Gift certificates issued by Staff may be viewed separately through the Staff Issued Gift Certificates option in the left sidebar menus.
Customizing columns
Both views share the same default columns: ID, Booking Code, To, From, Email, Start, Expiry, Last Used, Total, Balance, and Staff.
You can customize the columns displayed from the Columns button at the top right of the list.
Sorting the issued list
You can sort the gift certificate entries by selecting the header of the individual column.
Searching the issued list
A search field is also available to filter by specific gift certificate criteria.
Both views can be filtered further by selecting from the Show: Active drop-down menu. Filter by All, Active, Depleted, Expired, and Void.
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Learn more about gift certificate reporting Gift certificates purchased by Customers are also listed briefly in the Booking Index and Sales Report. Find out more about these reports here: |
Reporting on gift certificate balances
Do you offer gift certificate sales discounts? You can report the total Balance, Paid Balance, and Bonus Balance in addition to the total value of the Gift Certificate at the time of sale (Total).
- For example, a Guest may have paid $9.00 for a $10.00 gift certificate during a sale period. Initially, the gift certificate has a Paid Balance of $9.00 with a Bonus Balance of $1.00 for a total initial Balance of $10.00.
You can report on this information by editing which columns are displayed for the list of Issued gift certificates and adding the Paid Balance and Bonus Balance columns.
- From the Inventory menu, select Gift Certificates.
- Click the Columns option at the top right of the All Gift Certificates list.
- Select the Paid Balance and Bonus Balance options. Reorder the columns as needed.
- Don't forget to Save your changes!
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