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Locate: Profile menu > Billing > Take Account Offline
Prerequisites: Admin permissions to manage account Billing.
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If your business is being impacted by COVID-19, please reach out to us at firstname.lastname@example.org to learn how we can help keep your business up and running during this trying time.
Also, check out our growing list of Frequently Asked Questions around managing your bookings during the COVID-19 crisis.
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Closing your account is permanent. Be 100% sure that you want to close your account before doing so.
Once your account is closed, you will lose access to your data, tools and configurations. Your account cannot be reopened.
Reach out to our Billing team at email@example.com, if you have any questions about the usage of your account and to explore your options before initiating a closure. We are here to help!
Please note: Regardless of your billing cycle, there are no refunds or credits for partial months of service, plan downgrades, or refunds for months unused when your account is closed. It is your responsibility as defined by our terms of service and payment terms, to keep your account in good standing, and end the service when it's no longer needed. No exceptions will be made.
Closing Your Account
We cannot close your account on your behalf, so please initiate the closure from your account.
Before proceeding, we recommend you take a backup of your data and any of your invoices for tax purposes.
- Open the drop-down menu from your Profile photo at the top right-hand side of any page.
- Select Billing.
- Choose to Take Account Offline from the left-hand menu.
- You will see a list of options regarding the closure of your account. If you want to completely close your account, select the radio button labelled I want to permanently close this account.
- If you are positive, that you want to close your account, then select Its okay, I want to close my account.