Read this introduction to our Billing feature, including navigating to your billing information, viewing your plan, using trial accounts, closing your account (including data retention), and contacting billing.
To learn more about the functionality of the Billing feature, please read the entire series of articles accessed at the side and bottom of this page.
- Updating your billing information
- Viewing your payment history
- Changing your billing plan
- Booking volume allowance and limits FAQ
- Working with Checkfront's Flex Plan and booking fees
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Account menu > Billing
What more do I need to use this feature?
- Admin access to your account.
Which Checkfront version supports this feature - classic, new or both?
- The Billing feature is available to both accounts using items (Inventory > Items), a key feature of our classic version of Checkfront and accounts using products (Inventory > Products), a key feature of our newest version of Checkfront.
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New to Checkfront - Products ✨ Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront. Not yet on our newest version and interested in upgrading? Please reach out to our Technical Support team for more information. Discover more product-related help articles here: Products (New). |
Navigating to your billing information
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Once logged in, navigate to your Account menu (top right) and click on Billing from the dropdown menu to access your account's Billing page.
Overview of your plan
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The Plan tab displays a summary of your current plan, the subscription type plus any applicable discount, the subscription amount, plan Start Date, Next Billing Date, and your Payment Method.
You can also upgrade or change your plan from the provided links in this area, change your payment method, or take your account offline if you choose.
Directly beside the plan summary is the Booking Volume gauge, which shows the total number of bookings remaining in your plan and a visual percentage bar of the used and remaining volume amount.
Below the Booking Volume section are two additional metrics that show the number of total available Staff and Partner accounts and how many of each have been added.
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Looking for information on Booking Volume and Limits? Learn more here: |
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Learn more about Staff and Partner accounts here: |
Using trial accounts
Back to topTrial accounts are intended to preview the system to determine if we fit your business. If you need more time or have any questions or concerns, please reach out to sales@checkfront.com!
Taking your account offline
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Learn more about closing your account here: |
Closing your account within 30 days - money-back guarantee!
Back to topIf you close an account within 30 days of upgrading from a trial to a paid subscription, your subscription is fully refunded. You are not charged again.
30 days starts from the day you upgrade your account and may not necessarily reflect that of your billing date in the case of a skipped or delayed payment.
Refunds may take 5 to 10 business days to appear on your statement.
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Our money-back guarantee does not cover professional services billed outside of your subscription. These services include configuration, extra support, customization, and consulting. |
Data retention upon closing your account
Back to topPer our data retention policy, upon closing an account, all of your data is deleted from the system. This includes bookings/Customer data, inventory, associated media, and statistics.
Before closing your account, or anytime during your membership, you may export all of your data in the System area (Manage > System > Database > Export).
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Please note data may stay in our backup rotation for up to 30 days after your account has been closed. |
Paying off your account once closed
Back to topRegardless of your billing cycle, there are no refunds or credits for partial months of service, plan downgrades, or unused months when your account is closed.
It is your responsibility, as defined by our terms of service and payment terms, to keep your account in good standing and end the service when it's no longer needed. No exceptions are made.
Contacting Billing
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Please reach out to our Billing Team if you have any questions or concerns! Scroll down on the page linked below to view contact information by department. |
Updating your billing information >