Read this introduction to our Billing feature, including navigating to your billing information, viewing your plan, understanding booking volume limits, closing your account (including data retention), and contacting billing.
You can read the entire series of articles at the side and bottom of this page to learn more about the Billing feature.
- Updating your billing information
- Viewing your payment history
- Changing your billing plan
- Annual booking volume allowance and limits FAQ for legacy plans
- Working with Booking Fees for those on the legacy Flex or new Growth (Per Booking) plans
Account menu > Billing
What more do I need to use this feature?
- Admin access to your account.
Which Checkfront version supports this feature - classic, new or both?
- The Billing feature is available to both accounts using items (Inventory > Items), a key feature of our classic version of Checkfront and accounts using products (Inventory > Products), a key feature of our newest version of Checkfront.
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New to Checkfront - Products ✨ With our newest version of Checkfront, we have added products (Inventory > Products) as the successor to items (Inventory > Items). Are you interested in migrating to our newest version? Please reach out to our Technical Support team for more information. |
Navigating to your billing information
Back to topOnce logged in, navigate to your account menu (top right) and click on Billing from the dropdown menu to access your account's Billing page.
Overview of your plan
Back to topFrom the Plan tab, you can view a summary of your current plan, subscription type, subscription amount, plan start date, next billing date, and payment method.
You can also upgrade or change your plan, change your payment method, or take your account offline.
Two additional metrics show the number of Staff Accounts and Partner accounts you have added in contrast to the number available for your plan.
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Learn more about Staff and Partner accounts here: |
Booking volume for those on legacy plans or the new Starter plan
Back to topA Booking Volume gauge displays for those on legacy plans or the new Starter plan, which shows the total number of bookings remaining for your plan, including a visual indicator of the percentage of booking volume used.
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On a legacy plan and looking for information on booking volume and limits? Learn more here: |
Taking your account offline
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Learn more about closing your account here: |
Data retention upon closing your account
Back to topAccording to our data retention policy, all your data is deleted from the system after closing an account. This includes bookings/Customer data, inventory, associated media, and statistics.
Before closing your account, or anytime during your membership, you may export all of your data in the System area (Manage > System > Database > Export).
| Please note data may stay in our backup rotation for up to 30 days after your account has been closed. |
Paying off your account once closed
Back to topRegardless of your billing cycle, there are no refunds or credits for partial months of service, plan downgrades, or unused months when your account is closed.
As defined by our terms of service and payment terms, it is your responsibility to keep your account in good standing and end the service when it's no longer needed. No exceptions are made.
Contacting Billing
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Please contact our Billing Team if you have any questions or concerns. You can scroll down on the page linked below to view contact information by department. |
Updating your billing information >