Managing your Admin, Staff, or Partner account profile

Learn how to update the information associated with your account, including updating personal details, changing the password, editing account settings, managing two-factor authentication, choosing what communications to receive, configuring filter and push notification settings, and configuring calendar and booking feeds.

Which plans include this feature?

Legacy: Soho, Pro, Plus, Enterprise, Flex
New: Growth (Subscription), Growth (Online Booking Fee), Managed
→ Learn more about our new plans or how to change your plan.

Where can I find this feature using the top menu?

User Name > Profile

What more do I need to use this feature?

Profile: An Admin, Staff, or Partner account in Checkfront.
Weekly Summary Email: Admin or restricted permission to View Reports. Not available to Partners.
Booking Calendar (iCal) and RSS: Admin or restricted permission for RSS and iCal feeds. Not available to Partners.
Latest Bookings (RSS): Admin or restricted permissions for RSS and iCal feeds. Not available to Partners.
Notifications: Admin or restricted permissions to Create bookings and View items, products, and assets.

Account profile overview

Account Profile

From the Profile page, you can...

Update your first name, last name, email address, or nickname
Add or update your profile photo
Change your password
Provide a mobile phone number for use with SMS notifications
Manage Two-Factor Authentication where applicable
Manage your subscription to the Snapshot email / Weekly Summary
Manage your subscription to Checkfront communications
Configure your filter settings for reports
Manage your notification settings
Find RSS feeds for your latest bookings
Generate Booking Calendar (iCal) links

Looking for information on how to configure Staff or Partner accounts? Check out the following series of articles...

Updating personal information

Personal Info Tab

From the Personal Info tab, you can configure the following.

Adding or updating your photo

You can add a photo of yourself for internal use only. This is displayed next to your account on the Accounts page, along with any notes you create on an invoice.

Drop a JPG or PNG image in the Add Photo section to upload, or click the section to open an upload modal.

Click the trash can icon to remove the photo from your profile once saved.

Viewing and updating your first and last name

View and edit the first name and last name associated with your account.

Viewing and updating your email address

This email address is used for your login email, notifications, and internal communications.

How do I verify my email address?

You can verify your email when you first access your account. Click on the link, and an email is sent to the email address specified. Click on the link in the email to complete the validation.

Verifying your email address improves the security of your account and allows us to support you better.

Viewing or updating your nickname

This short, unique name is used in various reports, notes, and your profile.

Viewing your login username

Changing your password

How do I change my password?

Click the Change Password button and follow the instructions provided in the New Password field provided.

To maintain a high level of security in your account, the new password must contain...

At least eight characters
At least 3 of the following:
- Lowercase letters (a-z)
- Upper case letters (A-Z)
- Numbers (0-9)
- Special characters (e.g. !@3$%^&*)

Passwords must NOT contain empty spaces.

Once you have finished entering the new password, click Save to finalize the change.

You can cancel (x) the change password process and hide the new password fields anytime before clicking Save.

You can also change your password via the Forgot Password? feature.

Changing passwords and iCal feeds

Calendar iCal feeds are linked to the account that generated them. If the account that generated the feed is disabled or if the login credentials for that account change, then any iCal feed links previously generated no longer work.

You can generate new iCal feeds to link to your external calendars to resolve this.

Receiving SMS notifications

Enter your Mobile Phone number here if you wish to receive SMS notifications. Third-party Twilio integration is required for SMS notifications.

Learn more about Twilio here:

Introduction to SMS notifications using Twilio

Updating account settings

Account Settings

From the Account Settings tab, you can configure the following.

Requiring Two-Factor Authentication

Check this setting if you need to enable Two-factor Authentication within your account.

The next time you log into your account, you are asked to configure Two-Factor Authentication by connecting your preferred authentication app (e.g. Google Authenticator for Android or Apple devices)

or SMS text code, and entering the generated code to authenticate your login.

Learn more about securing your account here:

Securing your account with two-factor authentication

Clearing Two-Factor Authentication

Would you like to reset Two-Factor Authentication for your account? For example, if you need to change authentication methods or applications.

Click the Clear Two-Factor button to reset your account. You can see that the reset has been successful, as the button is temporarily disabled and labelled as Cleared.

If Two-Factor authentication is required by your organization, the next time you log in, you are asked to set up authentication again for your account.

Admins can also clear Two-Factor authentication from your account on your behalf. Please reach out to the Admin for assistance with your account.

Disabling Two-Factor Authentication

To fully disable Two-Factor Authentication within a User account, you must contact your account's Admin with the request.

Instructions for the Admin can be found here:

Receiving the Snapshot E-mail (Weekly Summary)

Weekly Summary

Optionally, have a recurring Weekly Summary email report sent to your verified Staff email address. The email is a 7-day summary of statistics and activity within Checkfront, including:

Number of Web Bookings
Number of Staff Bookings
Number of Booking Page Visitors (learn more below)
Percentage Conversion Rate (learn more below)
Number of Transactions
Total Gross Revenue

You only receive an email if you have booked in the last seven days.

You can use the select dropdown menu to choose the day of the week you'd like to receive this. You also have the option never to receive the email.

Snapshot E-mail (Weekly Summary) Conditions

This setting is not visible to Partners.
The email is limited to accounts with report or administrative access privileges only.

What does the Booking Page Visitors in the Snapshot E-mail (Weekly Summary) email refer to?

Any new visitor to your Customer-facing booking page counts for this report. The system checks if the visitor has a browser cookie for your booking page. If they do, it counts as one visit even if they visit across multiple booking widgets or visit the same booking page numerous times in a short period.

Note that if the visitor uses an incognito browser tab, clears their browser cookies, or hasn't visited your booking page in a while, the system counts them as a new visitor.

What does the Conversion Rate in the Snap Shot E-mail (Weekly Summary) refer to?

The conversion rate is the percentage of visitors to your Booking Widget / Hosted Booking page that book out of the total number of visitors for the specified period.

The conversion rate is calculated as follows:
Conversion Rate = Website bookings/Total traffic x 100

In Checkfront terms, the conversion rate equals the number of website bookings divided by the total number of page views of items/products on the Booking Widget / Hosted Booking Page multiplied by 100, for example:

50 bookings/1000 views x 100 = 5% conversion rate

To find out more about website visitors and conversion rates, visit the following blog post:

Why Visitors Aren’t Booking on Your Website

Receiving Checkfront Communications

Select this checkbox to receive service updates and announcements from Checkfront.

Configuring your filter settings

Do you use the same filtered views frequently, if not daily? With this setting, you can configure whether your filter selections are saved and for how long.

Do not remember filters. This is the default setting for accounts. Filter selections are not retained once you navigate away from the report.
Remember last-used filters per session. Filter selections are remembered until manually cleared or your session ends, and you need to log back in again.
Remember last-used filters until manually cleared. Filter selections are remembered until you manually clear them.

This setting applies to features and reports such as the Daily Manifest, Booking Daily List, and Inventory Calendar.

Clearing filters

You can clear filters (x) individually within reports or all filters using the button provided under Filter Settings.

Filter settings are visible and apply to Staff accounts only.

Configuring push notification settings

With this setting, you can be alerted via in-app notifications when new bookings are created by Customers and/or Staff.

Learn about the Push Notifications feature in the following article:

Subscribing to booking push notifications

Configuring calendar and latest booking feeds

Profile Feeds

Subscribing to the Booking Calendar (iCal)

Click on the Booking Calendar (iCal) option to subscribe to Checkfront bookings through an external calendar such as Google Calendar.

Synchronization is facilitated using the standard iCalendar media type and file format (.ical) to transfer the information.

The experience of subscribing to the feed varies depending on your calendar application (e.g. Google Calendar, Apple Calendar...). Please look at the third-party application's help articles for more information.

Learn more about our customizable External Booking Calendar option here:

Booking Calendar: Add to External Calendar (iCal)

This feature is not available to Partners.

Subscribing to the Latest Bookings (RSS)

Really Simple Syndication (RSS) provides a quick view of the latest bookings.

Click on the Latest Bookings (RSS) icon to open the feed. Subsequent updates are communicated through the feed.

The experience of subscribing to the feed varies depending on your feed application (e.g. RSS Subscription Extension by Google...). Please look at the third-party application's help articles for more information.

Please install an RSS reader from your app store before opening this feed.