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Locate: Manage > Integrations > Email > Postmark
- Admin permissions to Manage your account and Integrations.
- You must own the custom domain from which you would like to send. Generic email addresses from sites such as Gmail.com and Live.com are not supported.
- The Postmark integration is available to both those using items (Inventory > Items), a key feature of our classic version of Checkfront, and those using products (Inventory > Products), a key feature of our newest version of Checkfront.
New to Checkfront - Products ✨
Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront.
Not yet on our newest version and interested in upgrading? Please contact our Technical Support team for more information.
Discover more product-related help articles here: Products (New).
In this article, we look at setting up the Postmark integration for outbound email.
New to Postmark and how it can help your Customers receive email reliably? Be sure to read the first article in this series for an introduction!
Please read the full series of articles, accessed at the side and bottom of this page, to learn more about our integration with Postmark.
Activating PostmarkBack to top
The Postmark integration is found in the Integrations area (Manage > Integrations). Locate the Postmark tile from the Email category, hover your mouse over it, and click to select it.
You must now confirm your email address with Postmark. To do this, click on the blue Send Activation Email button in the bottom right of the window.
The window now changes and looks similar to the screenshot above.
Verifying PostmarkBack to top
At this point, you must head over to your email account and locate the email from Postmark asking you to verify your email address.
Click on the Confirm this Sender Signature button to continue.
Once you've done this you are taken to a web page and shown a confirmation message similar to the screenshot above.
You can now go back and click on the Verify Email Confirmed button in Checkfront.
The window updates once more to confirm the verification of your email address. You now notice an Active label at the top, as shown in the screenshot above.
Configuring DNS records for use with PostmarkBack to top
As you can see in the above screenshot, the recommended DNS text records have not yet been configured in the email domain as they show Not Found.
This is something you can now do to further improve email deliverability. Contact your domain provider for instructions if you don't know how to do this.
The unique values required to create the records are provided in the email integration window (see the above example).
While the integration can function without validated DNS records, it is highly recommended to set these up within your domain provider.
Valid DNS records help to further improve email deliverability to your Guests.
Once you successfully configure the DNS records with your domain provider, Checkfront begins to send email from the custom email address, and the Add-on Setup modal updates to show the valid records are found.
Looking at the example above, you now see that the integration is active and the two records are Valid.
It can take up to an hour for your new DNS records to be seen by our servers. Therefore, the update may not happen immediately.
Has a Customer mentioned not receiving notifications from Checkfront? If so, please make sure that they have not marked email coming from Checkfront as spam and that they have removed the sending email address from any spam filters.
After the Customer has confirmed the above, you can contact Technical Support to update the Customer's email address in our email software so that notifications are once again sent out.