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Locate: Manage > Notifications > Email
Prerequisites: Permission to manage notifications.
The purpose of this series of articles is to look at the Booking Status Notifications.
Booking Status Notifications are the emails sent to your customer to confirm the actions that have taken place regarding their booking. Such Notifications may include a booking confirmation, notice of changes made to the booking, or a request for payment. This is called a Booking type Notification.
Configuring these email Notifications is quick and easy. We even provide a variety of variables that enable you to automatically populate your emails with as much or as little information as you desire. This might include the Customer name, details of the item(s) they have booked and a copy of the invoice.
Looking for information on how to send out bulk email communications to your Customers?
Check out our step-by-step instructions: How do I send bulk communications to my Customers?
Select which Columns you would like to include in your Notifications table, by clicking on the Columns icon at the top-right of the table.
This will open a modal from which you can select (or deselect) Columns to suit your needs. Click Save to preserve your selections and update the table view.
You can Export your Notifications using the link at the top-right corner of the table. The following options are available.
Specify the name of the export file. By default, the file name will include the name of the report, plus the applicable date range. You can edit the name of the file if needed by placing focus on the Save as field and entering the desired name.
Export report to MS Excel (XLSX), CSV (Comma-separated Value), PDF (Portable Document Format) or XML (eXtensible Markup Language).
- Save To
The report can be saved to your Computer, Email or Google Drive.
Choose to export Visible columns or All columns (if there are columns that you have chosen to hide in the online report view).
- Max Rows
Choose to limit the maximum number of rows to export (Max Rows) or choose to export All Rows.
Email Bounce Notifications
On rare occasions, Notifications that are sent to your customers can bounce. This most often occurs if an invalid email address is entered or your Customer's inbox has placed your email into the Junk folder. This checkbox allows you to opt-in to receive Notifications when a sent email bounces. When it is active, the company email address will be sent an email notifying them of any email bounces.
Note: The Company Email can be found by going to Manage in the top menu, then selecting Setup, followed by Company.
In the next article, we will look at your configuration options for Notifications!