We have a host of helpful articles and videos in our Knowledge Base.
Can’t find the answer there? Need advice? Checkfront’s Technical Support Specialists are here to help!
You can connect with our team of technical support specialists in the following ways:
ChatBack to top
From here, you can either click on the Connect with us button (1) or the green chat button (2).
Either option will open the live chat pane, as seen below.
Input your message in the field provided and click Start Chatting when you are ready to proceed.
The chat pane will now update to show the message you have sent. If a live agent is available, you will see their message appear below yours in the chat timeline.
If our support specialists are busy assisting other customers, you will be able to see your position in the queue, highlighted in yellow above.
When ready, type your response in the field provided and press enter to submit.
If our support specialists are unavailable, you will be asked to submit your question and email address so we can get back to you as soon as possible.
Create a Support TicketBack to top
Chat is great for quick questions, but if you have a more complex issue it may be more prudent to submit a support ticket.
After clicking on the Help link in your navigation bar, click on the View Tickets button under the Support Centre section.
You will now be presented with a list of open and resolved tickets, if applicable.
To submit a new support ticket, click on the Submit a Request button at the top of the screen.
Enter a subject for your request as well as a detailed description of the issue(s) you are experiencing. Provide details and if possible, record your screen to help describe the problem using Jing (free). Any attachments to support your request can be added via the Attachments block.
When ready, click Submit to send in your support request. A support specialist will get back to you as soon as possible.
Community ForumBack to top
Ask questions and find answers from other customers and Checkfront specialists! Share opinions and solutions, as well as request new features. Visit the Community Forum
Professional ServicesBack to top
We offer personalized training sessions called Configuration Assistance where a Checkfront success specialist helps you get the most out of the system. Sessions are sold in hourly increments for $99/hr.
Would you like to have us set up your entire inventory for you? We offer comprehensive packages including configuration services, training, and enhanced support for a specified time, based on your business requirements. Please contact us for more details.