Start by browsing our Knowledge Base. We have a host of helpful articles easily available to you there.
Can’t find the answer there? Experiencing an issue? Checkfront’s Technical Support Team is here to help!
- When can you reach us?
- How we can support you: General Assistance, Configuration Assistance, and Bug Reporting
- Requesting support by email
- Chatting live with support
- Participating in our community forum
- Sharing your insights & ideas
When can you reach us?Back to top
Our helpful, patient, and expert Support Team is here to answer your questions seven days a week from 8:30 a.m. to 11:30 p.m. PST.
Live chat and phone support are available Monday - Friday, 8:30 a.m. to 11:30 p.m. PST (excluding Holidays).
How we can support youBack to top
We want to ensure that your attention is on your Customers. Your booking platform should empower you, not distract you. We want to answer your questions in a timely manner, and to that end, our support is divided into two teams: General Assistance and Configuration Assistance.
General AssistanceBack to top
Configuration AssistanceBack to top
Whether you’re just starting with Checkfront or changing how you deliver your products to your Customers, our Configuration Team is ready to help.
Helpful information for configuration assistance:
Bug ReportingBack to top
Available channels to report to:
After the agent has confirmed or started the initial investigation, communication resumes via Email.
While we do our best to ensure you do not encounter a glitch in the matrix, the ever-changing nature of software makes this next to impossible to achieve 100% of the time. When found and reported, issues are prioritized based on severity. To help guide your experience when encountering unexpected behaviour, we’ve outlined (at a high level) how we triage bug reports.
Unfortunately, we can never confirm or provide timelines for potential fixes on reported issues. Critical issues receive immediate attention from our Development Team, and our historical average is that these are resolved within a 24-hour timeframe.
We understand and empathize when an issue is critical to your business but does not land within a similar priority in our framework. Where possible, we always search for and offer possible workarounds for your scenario.
We always encourage you to post your feedback in the community as this often results in engaging other Operators who may not have reported an issue that also impacts them. The more people talk about a topic, the greater attention it brings to our Product and Development Teams. This is your community. It is meant to empower and inform you as much as us!
Requesting support by emailBack to top
Submit a request by email via our online form. Let's figure out how to do that together...
First, find and click the Help icon at the top right-hand side of the top menu.
Next, click View Tickets to access the Support Center. You may be asked to Verify your Email address.
To submit a new message to Support, click the Submit Request button in the top right-hand menu.
Within the Subject field, enter a summary of the issue or question. This helps our Technical Support Specialists quickly evaluate the nature of the request at a glance.
As you enter the Subject, several Suggested Knowledge Base Articles displays below the Subject line. Please review these articles before continuing with your request, as you may find the answer you seek.
Explain how we can help by describing the issue you are experiencing or the question you need to be answered. This helps us help you faster!
If possible, provide screenshots or videos to help illustrate the issue or your question. Any attachments to support your request can be added via Add File under Attachments.
When ready, click Email Support to send in your Support request. A Technical Support Specialist will get back to you as soon as possible!
Chatting live with supportBack to top
To chat live with Customer Support, click on the Help link at the top-right of the navigation bar.
From there, you can click Connect with us or the Support button.
Either option opens the Chat window.
Enter your question or related keywords into the search field, and a list of matching articles from our Knowledge Base displays. Read through some of the top results to see if any articles answer your question.
If you still need help after reviewing the articles, select Live Chat to continue.
If our Customer Support Team is not available for a live chat, then the option to Contact Us displays in place of the Live chat button. In that case, please submit a message, and we will get back to you as soon as possible!
Finally, if you are logged into your Checkfront account, we recognize you! If not logged in, an option to log in displays. Enter a question or a summary of the issue and click Start chatting to get live Support!
Participating in our community forumBack to top
Sharing your insights & ideasBack to top
Do you have ideas that you think would make Checkfront even better? Share your feedback directly with us!
- Go to the Checkfront Idea Portal.
- Click on the blue + Submit idea button at the top-right.
- In at least two sentences, tell us what you think could be improved and what outcome you hope to see.
- Choose how necessary this idea is to you, from Not Important, Nice-To-Have, Important, or Critical.
- Provide your email address.
- Click Submit.