We have a host of helpful articles and videos in our Knowledge Base.
Can’t find the answer there? Experiencing an issue? Checkfront’s Technical Support Team is here to help!
When can you reach us?Back to top
Our support team is here to answer your questions 7 days a week from 8:30 am to 11:30 pm PST
Live chat and phone support are available Monday - Friday 8:30 am to 11:30 pm PST (excluding Holidays).
While calls cannot be scheduled with Support Agents, you can book the time you need through Professional Services. Learn more
Connecting with support by plan
You can connect with our team of Technical Support Specialists in the following ways depending on your plan.
|Support Channels||Email, Chat||Email, Chat||Email, Chat, Phone*||Email, Chat, Phone*||Email, Chat, Phone*|
✓All plans. See the Billing section of the Contact Us page for the Billing Team's contact information and available hours.
✓All plans. Register and sign in to the Checkfront Community to participate!
|Professional Services||Configuration Assistance and Custom Configuration for a fee.|
*See the General Inquiries section of the Contact Us page for phone numbers if you
are a Plus, Enterprise, or Flex Customer.
Get Checkfront for FREE
✓ Unlimited Bookings
Learn more about the Checkfront Flex Plan!
How we can support youBack to top
We want to ensure that your attention is on your Customers, your booking platform should empower you, not distract you. We want to answer your questions in a very timely manner and, to that end, our support is divided into two teams: General Assistance and Configuration Assistance.
General Assistance (all plans)Back to top
*Dependant on Plan type. See above for details.
Configuration Assistance (all plans)Back to top
Whether you’re just getting started with Checkfront or making changes to how you deliver your products to your Customers, our Configuration Team is ready to help.
Helpful information for configuration assistance:
Bug Reporting (all plans)Back to top
Available channels to report to:
After the agent has confirmed or started the initial investigation, communication resumes via Email.
*Dependant on Plan type. See above for details.
While we do our best to ensure you do not encounter a glitch in the matrix, the ever-changing nature of software makes this next to impossible to achieve 100% of the time. When found and reported, issues are prioritized based on severity. To help guide your experience when encountering unexpected behaviour, we’ve outlined (at a high level) how we triage bug reports.
Unfortunately, we can never confirm or provide timelines for potential fixes on reported issues. Critical issues receive immediate attention from our Development Team, and our historical average is that these are resolved within a 24-hour timeframe.
We understand and empathize when an issue is critical to your business but does not land within a similar priority in our framework. Where possible, we always search for and offer possible workarounds for your scenario.
We always encourage you to post your feedback in the community as this often results in engaging other Operators that may not have reported an issue that is also impacting them. The more people talk about a topic, the greater attention it brings to our Product and Development Teams. This is your community. It is meant to empower and inform you as much as us!
Requesting support by emailBack to top
Submit a request to email via our online form. Let's figure out how to do that together...
First, find and click the Help icon at the top right-hand side of the top menu.
Next, click View Tickets to access the Support Center. You may be asked to Verify your Email address.
To submit a new message to Support, click on the Submit Request button within the top right-hand menu.
Within the Subject field, enter a summary of the issue or question. This helps our Technical Support Specialists quickly evaluate the nature of the request at a glance.
As you enter the Subject, several Suggested Knowledge Base Articles displays below the Subject line. Please review these articles before continuing with your request, as you may find the answer you are looking for!
Explain how we can help by providing a detailed description of the issue you are experiencing or the question you need to be answered. This helps us help you faster!
If possible, provide screenshots or videos to help illustrate the issue or your question. Any attachments to support your request can be added via Add File under Attachments.
When ready, click Email Support to send in your Support request. A Technical Support Specialist will get back to you as soon as possible!
Chatting live with supportBack to top
To chat live with Customer Support, click on the Help link at the top-right of the navigation bar.
From there, you can either click on Connect with us or the Support button.
Either option opens the Chat window.
Enter your question or related keywords into the search field, and a list of matching articles from our Knowledge Base displays. Read through some of the top results to see if any of the articles answer your question.
If you still need some help after reviewing the articles, then select Live Chat to continue.
If our Customer Support Team is not available for a live chat, then the option to Contact Us displays in place of the Live chat button. In that case, please submit a message, and we will get back to you as soon as possible!
Finally, if you are logged into your Checkfront account, we recognize you! If not logged in, an option to log in displays. Enter a question or a summary of the issue and click Start chatting to get live Support!
Participating in our community forumBack to top
Ask questions and find answers from other customers and Checkfront Support! Share opinions and solutions, as well as request new features. Visit the Community Forum
Connecting with professional servicesBack to top
We offer personalized training sessions called Configuration Assistance, where a Checkfront success specialist helps you get the most out of the system.
Would you like to have us set up your entire inventory for you? We offer comprehensive packages, including configuration services, training, and enhanced support for a specified time, based on your business requirements. Please contact us for more details.