Review our list of common questions and answers about Checkfront plans.
You can also check out the following related readings:
- Managing your billing plan
- Updating your billing information
- Viewing your payment history
- Changing your billing plan
- Working with Booking Fees for those on the legacy Flex or new Growth (Online Booking Fee) plans
- Annual booking volume allowance and limits FAQ for Legacy Plans
All Plans
Back to topWhat’s your refund policy if I’m not satisfied with the product?
We allow Operators to cancel their subscriptions at any time. For these reasons, we do not offer refunds.
- Learn more: Reviewing Checkfront's terms and policies
Does an archived Staff Account count toward my plan?
No, archived Staff Accounts do not count. If you archive a Staff Account, this opens up space for another Staff Account.
- Learn more: Introduction to Staff Accounts
Do I have access to the Checkfront API with my plan?
Access to the Public API is available to everyone. Access to our authenticated API depends on your plan. Legacy plans will be unaffected by any new packaging changes and paywalls.
- Learn More: Working with Checkfront Developer tools: API
Can you use webhooks without API access?
No, webhooks fall under authenticated API access. You must have a plan that supports authenticated API access to use webhooks.
- Learn More: Working with Checkfront Developer tools: API
- Learn More: Working with Checkfront Developer tools: Webhooks
How can I add or update my billing information?
Learn how to add or update your credit card information with the following article.
- Learn More: Updating your billing information
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Looking for answers to questions about Checkfront Payments? You can find them at the bottom of the following articles: |
Do you offer "white-labelling" of the Checkfront Customer-facing pages?
Operators with accounts on the Growth and Managed plans can remove the Powered by Checkfront.
- Learn more: Configuring settings for Checkfront promotional links and content within Branding settings
Do we need to bring in a certain monthly amount to qualify for the Growth (Online Booking Fee) plan?
No, there are no monthly amount requirements to qualify for the Growth (Online Booking Fee) plan.
As an Operator on the Growth (Online Booking Fee) plan, can I absorb the online booking fee and hide it from the Guest?
Yes, you can!
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Learn more: Working with Booking Fees for those on the legacy Flex or new Growth (Booking Fee) plans
How long can I stay on my legacy plan? Do we have to sign up for one of the new plans when the current subscription runs out?
Checkfront has no timeline for when the legacy plans will be retired. This means you can continue using your current Checkfront plan to meet your business needs for the foreseeable future.
When will Checkfront force me to a new plan type?
Currently, there are no plans to force all Customers from their legacy subscription plan onto a new one. There may come a time when all of our legacy plans will be retired and removed as an option for operators. Rest assured that if or when it comes to that point, we will be sure to let you know with advanced notice so that you can find the best plan to serve you going forward.
What if I don’t want to upgrade to the plans?
When you need to upgrade or change your plan based on booking volume, Staff features, integrations, or more, you are presented with a choice of our new plans, but you are not auto-upgraded. There is no option to downgrade to your legacy plan after an upgrade or plan change has been made.
If you have further questions about our plans and how they may serve you, please check out our Pricing and Plans page here to learn more.