Review our list of common questions and answers about Checkfront plans.
You can also check out the following related readings:
- Managing your billing plan
- Updating your billing information
- Viewing your payment history
- Changing your billing plan
- Working with Booking Fees for those on the legacy Flex or new Growth (Per Booking) plans
- Annual booking volume allowance and limits FAQ for Legacy Plans
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Learn more about the reasoning behind our most recent changes: |
All Plans
Back to topWhat’s your refund policy if I’m not satisfied with the product?
Checkfront offers a monthly Starter plan (with Checkfront Payments) or a 21-Day Free Trial, which gives you time to assess whether or not Checkfront Payments is a good fit for your business. We also allow Operators to cancel their subscriptions at any time. For these reasons, we do not offer refunds.
- Learn more: Reviewing Checkfront's terms and policies
Does an archived Staff Account count toward my plan?
No, archived Staff Accounts do not count. If you archive a Staff Account, this opens up space for another Staff Account.
- Learn more: Introduction to Staff Accounts
Do I have access to the Checkfront API with my plan?
Access to the Public API is available to everyone. Access to our authenticated API depends on your plan. Legacy plans will be unaffected by any new packaging changes and paywalls.
- Learn More: Working with Checkfront Developer tools: API
Can you use webhooks without API access?
No, webhooks fall under authenticated API access. You must have a plan that supports authenticated API access to use webhooks.
- Learn More: Working with Checkfront Developer tools: API
- Learn More: Working with Checkfront Developer tools: Webhooks
How can I add or update my billing information?
Learn how to add or update your credit card information with the following article.
- Learn More: Updating your billing information
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Looking for answers to questions about Checkfront Payments? You can find them at the bottom of the following articles: |
Do you offer "white-labelling" of the Checkfront Customer-facing pages?
Operators with accounts on the Growth and Managed plans can remove the Powered by Checkfront.
- Learn more: Configuring settings for Checkfront promotional links and content within Branding settings
What happens to my waivers/documents & templates when I downgrade to Starter?
If you downgrade to the Starter plan, any previously created documents remain intact. You are asked which template you want to remain active if you have multiple templates.
Should you upgrade to a plan that includes waivers at a later date, any additional templates once again become available to you.
- Learn more: Introduction to waivers & documents
Can I pay for the first month of the Growth plan and then switch to an annual agreement?
Yes, you may upgrade from a monthly subscription to an annual subscription at any time. Simply navigate to your Billing profile and click the Upgrade link.
- Learn more: Changing your billing plan
For the Growth (Per Booking plan), what is the difference between the booking fee annual/monthly? Do I get charged a base amount annually if I don’t make bookings?
The Booking Fee for the Growth (Monthly Per Booking) plan is 4%, and the Booking Fee for the Growth (Annual Per Booking) plan is 3.5%. These plans offset your fees to your Customers, which means there is no fee if you have no bookings. A non-transactional booking (e.g. POS Cash) costs 0.75 cents per booking and is automatically charged at the end of the month.
- Learn more: Working with Booking Fees
Do we need to bring in a certain monthly amount to qualify for the Growth (Per Booking) plan?
No, there are no monthly amount requirements to qualify for the Growth (Per Booking) plan.
As an Operator on the Growth (Per Booking) plan, can I absorb the booking fee and hide it from the Guest?
Yes, you can!
- Learn more: Working with Booking Fees for those on the legacy Flex or new Growth (Per Booking) plans
As an Operator on the Starter plan, what happens when I hit my 100 booking limit?
You can expect the following order of events if you exceed your booking limit. Don't worry! We post reminders in your account as the booking limit draws near. You can upgrade at any time.
- Once you hit your 100-booking limit, you are given a 20-booking grace period and prompted to upgrade.
- As soon as you are over 120 bookings, your account is auto-upgraded.
- You must provide your credit card information to your billing profile within 10 days of auto-upgrading, or your account is suspended.
You are sent email notifications when you auto-upgrade, three days after upgrading, and on the 10th day when you are suspended.
Once your account is suspended, you need to re-activate your account using the instructions sent by email.
How long can I stay on my current plan? Do we have to sign up for one of the new plans when the current subscription runs out?
Checkfront has no timeline for when the legacy plans will be retired. This means you can continue using your current Checkfront plan to meet your business needs for the foreseeable future.
When will Checkfront force me to a new plan type?
Currently, there are no plans to force all Customers from their legacy subscription plan onto a new one. There may come a time when all of our legacy plans will be retired and removed as an option for operators. Rest assured that if or when it comes to that point, we will be sure to let you know with advanced notice so that you can find the best plan to serve you going forward.
What if I don’t want to upgrade to the plans?
When you need to upgrade or change your plan based on booking volume, Staff features, integrations, or more, you will only be presented with a choice of our new plans. There will not be an option to downgrade back to your legacy plan after an upgrade or plan change has been made.
If you have further questions about our plans and how they may serve you, please check out our Pricing and Plans page here to learn more.