Why is my inventory availability not showing correctly?

Where can I find this feature using the top menu?

• See the sections below for where to find these features.
   

What more do I need to use this feature?

• Visit the article links included below for the Staff account permissions required to use these features.
   

Which Checkfront version supports this feature - classic items, classic products, or both?

• This feature is available in both our classic version using classic items (Inventory > Items) and our classic version using classic products (Inventory > Products).  → Learn more about products 
   

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Are you having trouble with your inventory not displaying as you expect on the booking page? Inventory display issues may have multiple causes. Choose from the following list of possible causes to view the steps to help resolve the problem:

• Products: Products are not activated
• Items/Products: Availability events are misconfigured
• Items/Products: Closure events are misconfigured
• Items/Products: Booking rules are misconfigured
• Items/Products: Add-ons or upsells are misconfigured
• Items/Products: Visibility is misconfigured
• Items/Products: Category status is misconfigured
• Items: Calendar status is misconfigured
• Items: Aliased items are causing unexpected issues

 

How do I learn more about items vs products? What are the differences between the Classic Item Builder and the Classic Product Builder? Find instructions on how to determine if you are using products or items below: Accessing help articles related to items (Classic Items) Accessing help articles related to products (Classic Products)

 

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Products must be activated before they're visible to Staff or Customers on the booking page.

If you're using products, follow these steps to check activation:

1. Go to Products (Inventory > Products).
2. Choose the product you want to view.
3. Confirm if the Draft status label is present.
4. Click the Activate Product button to activate your product if it's in draft status.
5. Check your product availability on the booking page again.

 

Learn more about classic products For a detailed look at setting up products, including activation, check out the following article series: Inventory - Classic Products

 

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Availability events may affect inventory availability unexpectedly if they're incorrectly configured. For example, if the start and/or end date is incorrect.

If you're using items, follow these steps to check your availability event configuration:

1. Go to Item Events (Inventory > Item Events).
2. Review any active seasonal and special events and adjust them as needed.
3. Check your item availability on the booking page again.
    

Learn more about classic item events For a detailed look at item availability events, check out the following article series:  Introduction to Item Events (Classic Items)

 

If you're using products, follow these steps to check your availability event configuration:

1. Go to Products (Inventory > Products).
2. Choose the product you want to view and click the Availability tab.
3. Review any applied availability events in the Availability Events section and adjust them as needed.
4. Check your product availability on the booking page again.

 

Learn more about classic product availability For a detailed look at product availability events, check out the following article series:  Step 3: Determining availability of products

 

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Closure events may affect inventory availability unexpectedly if they're incorrectly configured. For example, if the start and/or end date is incorrect.

If you're using items, follow these steps to check closure events:

1. Go to Item Events (Inventory > Item Events).
2. Review any active closure events and adjust as needed.
3. Check your item availability on the booking page again.

 

Learn more about classic item events For a detailed look at item closure events, check out the following article series:  Introduction to Item Events (Classic Items)

 

If you're using products, follow these steps to check closure events:

1. Go to Product Closures (Inventory > Product Closures).
2. Review any active closure events and adjust as needed.
3. Check your product availability on the booking page again.

 

Learn more about classic product closures For a detailed look at product closure events, check out the following article series:  Introduction to product closures

 

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Attaching items or products to other inventory as packages or upsells can unexpectedly affect inventory availability if the configuration is misconfigured. For example, if a package or upsell is set as Required, it must have availability, or the main item or product may be unavailable for booking.

If you're using items, follow these steps to check packages:

1. Go to Inventory (Inventory > Items).
2. Choose the item you want to view and click the Packages tab.
3. Review any attached packages in the Item Add-Ons section and adjust as needed, including any custom date settings.
4. Check your item availability on the booking page again.

 

Learn more about classic item packages For a detailed look at item packages, check out the following article:  Configuring packages with items using the Item Builder (Classic Items)

 

If you're using products, follow these steps to check upsells:

1. Go to Products (Inventory > Products).
2. Choose the product you want to view and click the Advanced tab.
3. Review any attached upsells in the Upsells section and adjust as needed, including any conflicting date restrictions.
4. Check your product availability on the booking page again.

 

Learn more about classic product upsells For a detailed look at product upsells, check out the following articles:  Adding products to your inventory as upsells Adding upsells to your products Managing upsells for your product

 

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Booking rules may affect inventory availability unexpectedly if they are incorrectly configured. For example, the item Cutoff rule can change inventory display depending on the calendar date selected.

If you're using items, follow these steps to check booking rules:

1. Go to Rules (Inventory > Rules).
2. Review any active default and custom rule sets and adjust as needed.
3. Check your item availability on the booking page again.

 

Learn more about classic item rules For a detailed look at item booking rules, check out the following article series:  Introduction to Item Rules (Classic Items)

 

If you're using products, follow these steps to check booking rules:

1. Go to Products (Inventory > Products).
2. Choose the product you want to view and click the Availability tab.
3. Review any applied availability events in the Availability Events section and adjust enabled booking rules as needed.
4. Check your product availability on the booking page again.

 

Learn more about classic product booking rules For a detailed look at product booking rules, check out the following article:  Managing booking rules for your product via availability events

 

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Visibility impacts whether Customers can see inventory on the booking page. For example, if you have set an item to Staff-only, it is only visible on the Staff booking page, not on the Customer booking page.

If you're using items, follow these steps to check visibility:

1. Go to Inventory (Inventory > Items).
2. Choose the item you want to view and click the Attributes tab.
3. Review the Item Visibility section and adjust the visibility as needed.
4. Check your item availability on the booking page again.

 

Learn more about classic item visibility For a detailed look at item visibility, check out the following article:  Configuring allocation and visibility for items using the Item Builder (Classic Items)

 

If you're using products, follow these steps to check visibility:

1. Go to Products (Inventory > Products).
2. Choose the product you want to view and click the Details tab.
3. Review the What Are You Selling? section and adjust the visibility as needed.
4. Check your product availability on the booking page again.

 

Learn more about classic product visibility For a detailed look at product visibility, check out the following article:  Determining booking visibility for your products

 

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The category status may affect inventory availability unexpectedly if it's incorrectly configured. For example, if a category is set to Hidden status, the inventory in that category is only visible on the Staff booking page, not on the Customer booking page.

If you're using products or items, follow these steps to check category status:

1. Go to Categories (Inventory > Categories).
2. Choose the category name you want to view.
3. Open the Status dropdown menu and adjust the selection as needed.
4. Check your item/product availability on the booking page again.

 

Learn more about configuring the category status For a detailed look at category status, check out the following article:  Working with your Inventory Category list

 

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The default calendar status may affect item inventory availability unexpectedly if it's incorrectly configured. For example, if the calendar status is Disabled, the item does not show on the Staff or Customer booking page.

If you're using items, follow these steps to check the default calendar status:

1. Go to Inventory (Inventory > Items).
2. Choose the item you want to view and click the Pricing tab.
3. Review the Default Calendar Status section and adjust the calendar status as needed. Note that Unavailable items must have attached availability events to appear on the booking page.
4. Check your item availability on the booking page again.

 

Learn more about configuring the default calendar for classic items For a detailed look at the default calendar status, check out the following article:  Configuring the default calendar and item events for items using the Item Builder (Classic Items)

 

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Linking together two or more items using aliasing may cause unexpected availability issues with the related items.

If you're using items, follow these steps to check aliasing:

1. Go to Inventory (Inventory > Items).
2. Choose the item you want to view and click the Attributes tab.
3. Review any active aliasing in the Alias To section and adjust as needed.
4. Check your item availability on the booking page again.

 

Learn more about classic item aliasing For a detailed look at item aliasing, check out the following article:  Configuring allocation and visibility for items using the Item Builder (Classic Items)