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Setting up SiamPay as your payment provider

Learn more about SiamPay, including setting up SiamPay in Checkfront, setting up the integration in SiamPay, processing refunds, and using sandbox mode.

 

Which plans include this feature?

Legacy:  Soho, Pro, Plus, Enterprise
New:  Growth*, Managed  |  Learn more about our new plans or how to change your plan.
*This payment provider is not available to accounts on the Starter or Growth (Per Booking) plan. 


Where can I find this feature using the top menu?

Manage > Ecommerce Setup > Payments

What more do I need to use this feature?

  • Admin permissions are required to manage Payment Providers.

 

About SiamPay

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SiamPay logo

SiamPay, a product of Asia Pay, is a secure payment provider for Checkfront customers in Thailand. With the ability to perform in-app refunds, SiamPay is a great option for sellers in this region.

 

Setting up SiamPay in Checkfront

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To set up SiamPay in Checkfront, you must already have an active SiamPay account. If you don't, then visit the SiamPay website to get started.

Once you have an account, it's time to activate the provider within your Checkfront Booking Manager.

To activate SiamPay, navigate to the Payment tab (Manage > Ecommerce Setup > Payment) in Checkfront.

 

SiamPay Tile

Within the Payment tab, locate the SiamPay tile and select it to open the Setup modal.

 

SiamPay Setup

Enter your Merchant ID and Secret Hash Key.

 

Merchant ID

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This can be found at the top of your SiamPay account dashboard when you log in through their website.

 

Secret Hash Key

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Attention

SiamPay does not enable the Secure Hash or provide you with the Secure Secret Hash Key by default when registering. You must contact SiamPay support to enable Secure Hash.

After enabling it, you can see the Secure Secret Hash Key in your merchant account's Payment Information section.

 

This is an additional password to encrypt payment information from Checkfront to SiamPay, but it is not required.

To view your secret hash key, navigate to the Payment Information (Profile Payment Information) section in your SiamPay account dashboard. You can copy and paste the key from there.

 

SiamPay Login ID and Password

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Your SiamPay Login ID and Password are required only if you wish to perform refunds within Checkfront. These credentials were provided to you when your account was created.

Finally, click Activate to turn on the modal and SiamPay is live! Make sure you follow the steps below to complete the connection.

 

Setting up in SiamPay

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Now that setup is complete in Checkfront, you need to configure it in SiamPay before you start taking payments.

  1. In your Checkfront account, navigate to the Ecommerce Payment page (Manage > Ecommerce > Payment) and select the SiamPay tile to open the Setup modal.

    SiamPay Setup URL

  2. At the top of the Setup modal is a unique URL for your account. Select this URL and copy it.

    SiamPay Main Menu copy

  3. Now, log into your SiamPay account and navigate to the Profile tab.

    Gateway Profile menu copy

  4. Select Payment Options.

    Gateway_Payment_Options_annotations.png

  5. In the Return Value Link (Datafeed) field, paste the copied URL from the Checkfront modal. Then, click Save to save these changes.

  6. Next to the Return Value (Datafeed) option, select the Enabled option.

  7. You can press the Test button to ensure the URL works properly. If you get an "SSL Certificate provider" error, replace https:// with http:// in the copied URL. This URL lets SiamPay let Checkfront know if a payment was processed successfully or not. If you're still getting this or another error, please check that you copied the URL without spaces. If the error persists, reach out to support.

    Gateway_Update_button_annotation.png

  8. Now, scroll to the bottom of the page and click on Update.

    SiamPay Payment Confirm Changes annotated

  9. You are asked to confirm your changes. Please review that all of the changes are correct and then click Confirm.

Congratulations! You are now ready to use SiamPay!

 

Processing Refunds

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Attention

Currently, Refunds are not working in SiamPay. Refunds need to be processed in the SiamPay dashboard manually. You can then add a POS refund and a note on the booking in Checkfront for your records. If you have any further questions, then please reach out to support.

 

To process refunds through SiamPay, directly through your Checkfront Booking Manager, you must input your SiamPay Login ID and Password during the activation process we looked at earlier.

If you do this, refunding an invoice in Checkfront automatically sends that refund back to the customer's credit card via SiamPay.

If you don't use this feature, you need to manually refund the payment in your SiamPay account dashboard and record a POS refund in Checkfront to balance your books.

 

Sandbox (Test Mode)

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We highly recommend running an end-to-end test on your booking system before processing live payments.

 

SiamPay Sandbox

Check the box labelled Sandbox (test mode) in the payment provider's activation modal to turn on the test mode.

Don't forget to uncheck this once you are ready to process live credit card payments!

 

 

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