Learn how to record a refund in the Android mobile app, including when to add a POS refund.
New to the Android app? You can read the first article in this series for an introduction to the Android app.
Which plans include this feature?
What more do I need to use this feature?
Admin or Staff user accounts only. Partner account logins are not supported.
Which Checkfront version supports this feature - classic, new or both?
- This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products). → Learn more about products
- Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.
Recording refunds in the Android mobile booking app
You can use the Android Mobile Booking App to process and record a refund against one of the payments applied to an invoice in Checkfront.
Recording refundsBack to top
Recording a refund in the Android Mobile Booking App is straightforward by tapping on a payment in the transactions list on the invoice Payments screen. This shows you the Payment Details of that transaction.
At the bottom is a button labelled Record as Refunded. Click on that to process the refund.
You cannot refund transactions processed outside the mobile booking app, such as a Visa POS payment. You must refund the payment externally and record it in the app as a POS refund to keep your records up-to-date. You can also process refunds in the desktop browser on your computer.
Once the refund has been recorded, it is added to your transactions list on the Payments screen above.