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Recording refunds in the Android app

 

Alert

The mobile booking app for Android is a legacy product and is no longer available to new Customers.

 

Learn how to record a refund in the Android mobile app, including when to add a POS refund.

New to the Android app? You can read the first article in this series for an introduction to the Android app.

 

What plan do I need to use this feature?

✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise  | ✓ Flex |

What more do I need to use this feature?

  • A Staff user account, as Partner account login is not supported.
  • Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.

Which Checkfront version supports this feature - classic, new or both?

  • Your account must have access to items (Inventory > Items), which is a key feature of our classic version of Checkfront.

 

Products

New to Checkfront - Products ✨

Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront.

Not yet on our newest version and interested in upgrading? Please get in touch with our Technical Support team for more information.

Discover more product-related help articles here: Products (New).

 

Recording refunds in the Android mobile booking app

You can use the Android Mobile Booking App to process and record a refund against one of the payments applied to an invoice in Checkfront. 

 

Recording refunds

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Recording a refund in the Android Mobile Booking App is straightforward by tapping on a payment in the transactions list on the invoice Payments screen. This shows you the Payment Details of that transaction.  

 

Android Mobile Refund

At the bottom is a button labelled Record as Refunded. Click on that to process the refund.

You cannot refund transactions processed outside the mobile booking app, such as a Visa POS payment. That must be done externally and recorded in the app as a POS refund to keep your records up-to-date. You can also process refunds in the desktop browser on your computer.

Once the refund has been recorded, it is added to your transactions list on the Payments screen above.

 

 

< Recording payments in the Android app    |    Changing booking statuses in the Android app >

 

 

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