Learn how to record a refund in the Android mobile app, including when to add a POS refund.
New to the Android app? You can read the first article in this series for an introduction to the Android app.
Which plans include this feature?
Legacy: Available for download
Current: Available for download
→ Learn more about our current plans or how to change your plan.
What more do I need to use this feature?
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Admin or Staff user accounts only. Partner account logins are not supported.
Which Checkfront version supports this feature - classic, new or both?
- This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products). → Learn more about products
- Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.
Recording refunds in the Android mobile booking app
You can use the Android Mobile Booking App to process and record a refund against one of the payments applied to an invoice in Checkfront.
Recording refunds
Back to topRecording a refund in the Android Mobile Booking App is straightforward by tapping on a payment in the transactions list on the invoice Payments screen. This shows you the Payment Details of that transaction.
At the bottom is a button labelled Record as Refunded. Click on that to process the refund.
You cannot refund transactions processed outside the mobile booking app, such as a Visa POS payment. You must refund the payment externally and record it in the app as a POS refund to keep your records up-to-date. You can also process refunds in the desktop browser on your computer.
Once the refund has been recorded, it is added to your transactions list on the Payments screen above.
< Recording payments in the Android app | Changing booking statuses in the Android app >