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Contacting customers through the Android app

 

Alert

The mobile booking app for Android is a legacy product and is no longer available to new Customers.

 

Learn how to email the Customer through the Android mobile app and what the email includes.

New to the Android app? You can read the first article in this series for an introduction to the Android app.

 

What plan do I need to use this feature?

✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise  | ✓ Flex |

What more do I need to use this feature?

  • A Staff user account, as Partner account login is not supported.
  • Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.

Which Checkfront version supports this feature - classic, new or both?

  • Your account must have access to items (Inventory > Items), which is a key feature of our classic version of Checkfront.

 

Products

New to Checkfront - Products ✨

Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront.

Not yet on our newest version and interested in upgrading? Please get in touch with our Technical Support team for more information.

Discover more product-related help articles here: Products (New).

 

Contacting customers through the Android mobile booking app

From time to time, you may need to contact a Customer via email, whether to send them a quick message or forward a copy of their invoice. You can do that directly from the Android Mobile Booking App.

 

Contacting customers

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Next to the status button at the bottom of the invoice view is the Contact Customer button, depicted by a paper airplane icon. Tapping on this brings up a menu of possible Customer interactions.

Select the one you want from the list, and your device performs the required function automatically.

 

Android Mobile Contact Customer

For example, if you select Email with Invoice, your device's default email app is opened and ready for input. The email is pre-populated with the Customer's email address and a subject that includes the booking ID. A PDF file of the booking is also attached to the email.  

 

 

< Changing the booking status in the Android app    |    Bookmarking bookings in the Android app >

 

 

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