Learn how to record a refund in the iOS mobile app, including when to add a POS refund.
New to the iOS app? You can read the first article in this series for an introduction to the iOS app.
Which plans include this feature?
Legacy: Available for download
New: Available for download
What more do I need to use this feature?
- A Staff user account. Partner account logins are not supported.
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Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.
Which Checkfront version supports this feature - classic, new or both?
- Your account must have access to items (Inventory > Items), which is a key feature of our classic version of Checkfront.
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New to Checkfront - Products ✨ With our newest version of Checkfront, we have added Products (Inventory > Products) as the successor to items (Inventory > Items). Are you interested in migrating to our newest version? Please reach out to our Technical Support team for more information. |
Recording refunds in the iOS mobile booking app
Back to topRecording a refund is straightforward in the iOS Mobile Booking App by tapping on a payment in the transactions list on the Payments screen. This shows you the Payment Details of that transaction.
At the bottom is a button labelled Record as Refunded. You cannot refund transactions processed outside the mobile booking app, such as a Visa POS payment. That must be done externally and then recorded in the app to keep your records up-to-date.
You can also process refunds in the desktop browser on your computer. Once the refund has been recorded, it is added to your transactions list on the Payments screen.
< Recording payments in the iOS app | Changing booking statuses in the iOS app >