Learn how to record a refund in the iOS mobile app, including when to add a POS refund.
New to the iOS app? You can read the first article in this series for an introduction to the iOS app.
Which plans include this feature?
Legacy: Available for download
New: Available for download
What more do I need to use this feature?
- A Staff user account. Partner account logins are not supported.
Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.
Which Checkfront version supports this feature - classic, new or both?
- Your account must have access to items (Inventory > Items), which is a key feature of our classic version of Checkfront.
New to Checkfront - Products ✨
With our newest version of Checkfront, we have added Products (Inventory > Products) as the successor to items (Inventory > Items).
Are you interested in migrating to our newest version? Please reach out to our Technical Support team for more information.
Recording refunds in the iOS mobile booking appBack to top
Recording a refund is straightforward in the iOS Mobile Booking App by tapping on a payment in the transactions list on the Payments screen. This shows you the Payment Details of that transaction.
At the bottom is a button labelled Record as Refunded. You cannot refund transactions processed outside the mobile booking app, such as a Visa POS payment. That must be done externally and then recorded in the app to keep your records up-to-date.
You can also process refunds in the desktop browser on your computer. Once the refund has been recorded, it is added to your transactions list on the Payments screen.
< Recording payments in the iOS app | Changing booking statuses in the iOS app >