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Recording refunds in the iOS app

 

Alert

The mobile booking app for iOS is a legacy product and is no longer available to new Customers.

 

Learn how to record a refund in the iOS mobile app, including when to add a POS refund.

New to the iOS app? You can read the first article in this series for an introduction to the iOS app.

 

What plan do I need to use this feature?

✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise  | ✓ Flex | 

What more do I need to use this feature?

  • A Staff user account, as Partner account login is not supported.
  • Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.

Which Checkfront version supports this feature - classic, new or both?

  • Your account must have access to items (Inventory > Items), which is a key feature of our classic version of Checkfront. 

 

Products

New to Checkfront - Products ✨

Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront.

Not yet on our newest version and interested in upgrading? Please get in touch with our Technical Support team for more information.

Discover more product-related help articles here: Products (New).

 

Recording refunds in the iOS mobile booking app

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Recording a refund is straightforward in the iOS Mobile Booking App by tapping on a payment in the transactions list on the Payments screen. This shows you the Payment Details of that transaction.  

 

iOS_Recorded_Refund.png

At the bottom is a button labelled Record as Refunded. You cannot refund transactions processed outside the mobile booking app, such as a Visa POS payment. That must be done externally and then recorded in the app to keep your records up-to-date.

You can also process refunds in the desktop browser on your computer. Once the refund has been recorded, it is added to your transactions list on the Payments screen.

 

   

< Recording payments in the iOS app     |     Changing booking statuses in the iOS app >

 

   

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