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iOS App: Recording a Refund

Prerequisites: 

  • Your account must have access to items (Inventory > Items), which is a key feature of our classic version of Checkfront. 
  • A Staff user account, as Partner account login is not supported.
  • Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.

 

Products

New to Checkfront - Products ✨

Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront.

Not yet on our newest version and interested in upgrading? Please contact our Technical Support team for more information.

Discover more product-related help articles here: Products (New).

 

Recording a Refund

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Recording a refund is straightforward in the iOS Mobile Booking App. Simply tap on a payment in the transactions list on the Payments screen. This shows you the Payment Details of that transaction.  

 

iOS_Recorded_Refund.png

At the bottom is a button labelled Record as Refunded. You cannot refund a transaction that was processed outside the mobile booking app, such as a Visa POS payment. That must be done externally and then simply recorded in the app to keep your records up-to-date. You can also process refunds in the desktop browser on your computer. Once the refund has been recorded, it is added to your transactions list on the Payments screen.

 

   

< iOS App: Recording a Payment     |     iOS App: Changing the Booking Status >

 

   

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