Gift Certificates: Booking with a Gift Certificate

Booking With a Gift Certificate

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Using a gift certificate to pay for a booking is very easy. All the customer has to do is select the item as normal and fill out their booking details. When it comes time to pay, the payment screen will default to Credit Card. There will now be a new option at the top of the screen for Gift Certificate.  

 

 

 

 

Clicking on this will display a pop-up window into which the customer can enter their Gift Certificate Number or Code. This is the number beneath the barcode on their gift certificate PDF.

Enter the code, including the dashes, into the Apply Gift Certificate window. Once the system recognizes the code, it will magically pop-up the gift certificate in question.

Click the Apply button to deduct the invoice total from the gift certificate balance. And that's it, the booking is complete. The customer might then have a balance remaining, which can be used at a later date. If the gift certificate balance was not enough to cover the transaction, the customer can enter another gift certificate number, or make a payment via credit card. Referring to the gift certificate home screen again, you will be able to see which gift certificates are active and how much balance still remains on them.  

Pre-Booking Gift Certificate Cancellation

When a customer initiates a booking through your system, the status of the booking, before it is completed, is Pre-Booking. If the customer has entered a gift certificate number, the balance will be held aside until the booking is completed. If the customer backs out of the booking, this hold will remain on the gift certificate for a period of 30 minutes. Therefore, the customer will not be able to use the card again, if they do not have sufficient funds available, in addition to the hold, for 30 minutes.

A staff member, however, can pull up the gift certificate in the backend and manually remove the hold by clicking on the Remove Manually Now button, as shown in the image above. The customer will be able to immediately use the gift certificate again, once this button is pressed.

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