Contacting customers through the iOS app

The mobile booking app for iOS is a legacy product and is no longer available to new Customers.

Learn how to contact the Customer through the iOS mobile app by email, and what the email includes.

New to the iOS app? You can read the first article in this series for an introduction to the iOS app.

What plan do I need to use this feature?

What more do I need to use this feature?

A Staff user account, as Partner account login is not supported.
Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.

Which Checkfront version supports this feature - classic, new or both?

Your account must have access to items (Inventory > Items), which is a key feature of our classic version of Checkfront.

New to Checkfront - Products ✨

Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront.

Not yet on our newest version and interested in upgrading? Please get in touch with our Technical Support team for more information.

Discover more product-related help articles here: Products (New).

Contacting customers

Next to the status button in the screen's bottom left corner is the Contact Customer button, with a paper airplane icon. Tapping on this brings up a menu of possible customer interactions.

Select the one you want from the list, and your device performs the required function automatically.

For example, if you select Email, your device's default email app is opened, ready for input. The email is pre-populated with the Customer's email address and a subject that includes the booking ID. For example... Booking: XXYT-190815

< Changing booking statuses in the iOS app | Bookmarking reservations in the iOS app >

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Contacting customers

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