Prerequisites:
- Your account must have access to items (Inventory > Items), which is a key feature of our classic version of Checkfront.
- A Staff user account, as Partner account login is not supported.
- Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.
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New to Checkfront - Products ✨ Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront. Not yet on our newest version and interested in upgrading? Please contact our Technical Support team for more information. Discover more product-related help articles here: Products (New). |
Contacting the Customer
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Next to the status button in the bottom left corner of the screen is the Contact Customer button, with a paper airplane icon. Tapping on this brings up a menu of possible customer interactions.
Select the one you want from the list and your device automatically performs the required function.
For example, if you select Email, your device's default email app is opened, ready for your input. The email is pre-populated with the customer's email address and a subject that includes the booking ID. For example... Booking: XXYT-190815
< iOS App: Changing the Booking Status | iOS App: Bookmarking a Reservation >