OnceThere: Working With OnceThere

Pricing and item availability are controlled through your Checkfront Booking Manager and this information will be called upon in real time via the OnceThere API when an end-user visits a OnceThere listing somewhere on the web. 

Payments are made by the end-user through OnceThere's payment gateway (Stripe) and are generally paid out 48 hours before a booking commences. Your OnceThere representative will be able to provide further details on this as well as any additional payout options they may be able to offer.

All Checkfront item allocations are compatible with OnceThere apart from sub-hourly where a customer chooses their own time to start and end a booking.

Interval minimum is 1/2 hour.

If a customer wishes to cancel a booking, they must contact you directly so you can process the cancellation through your Checkfront Booking Manager.

The customer will need to contact OnceThere should they wish to request a refund. That process will be handled by OnceThere, but it won't update automatically in your Checkfront Booking Manager. To record a refund there, you must manually apply a POS refund to the invoice in question. 

If you are using the Waivers & Documents add-on in Checkfront, you cannot directly attach waivers to be signed during the OnceThere booking process. What you'll need to do instead is embed a document link in the OnceThere item description which the customer can click on and fill out at their leisure. The document will then need to be manually attributed to the booking by a member of your staff.

You can also configure a notification that will be sent out to the customer upon completing their booking. This notification can contain a link to the document they need to sign. Again, the signed document must be manually attributed to the booking by a member of your staff.

When OnceThere notifies Checkfront of a booking, the process from that point on is just as it would be had the booking come from directly within the Checkfront ecosystem. If you have configured any booking notifications and reminders, these will trigger as normal at the intervals set up in the system.

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