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Cancelling or voiding bookings via booking invoices

Plan Availability: ✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise | ✓ Flex |
Locate: Reports > Booking Index > Booking Details > Invoice

Prerequisites: 

  • Admin permissions or restricted permissions to Bookings.
  • The Booking Invoice feature is available to both those using items (Inventory > Items), a key feature of our classic version of Checkfront, and those using products (Inventory > Products), a key feature of our newest version of Checkfront.

 

Products

New to Checkfront - Products ✨

Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront.

Not yet on our newest version and interested in upgrading? Please contact our Technical Support team for more information.

Discover more product-related help articles here: Products (New).

 

In this article, we walk through the process of cancelling or voiding a booking by changing the status of the Booking Invoice.

New to the Booking Invoice and booking details? Be sure to read the first article in our series, Introduction to the booking invoice and booking details, before starting!

Please read the full series of articles, accessed at the side and bottom of this page, to learn more about the full management capability of the Booking Invoice features.

 

Updating the status of booking invoices

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Booking Cancelled/Void Status

How do I cancel a booking from the booking invoice?

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To remove a booking from your calendar and make the designated inventory available again, you must update the status of your booking to Cancelled.

  1. Pull up the booking you wish to remove.
  2. Click on the booking status button to reveal a dropdown menu of statuses. 
  3. Choose the Cancelled status. A pop-up window reminds you to refund any payments through the Transactions tab and gives you the option to send an email notification or not.
  4. Click Update to confirm the change.

When cancelled, inventory associated with the booking is unassigned, and no longer held for the booking, but the booking remains in your system for future reference.

 

How do I void a booking from the booking invoice?

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To remove bookings without live transactions applied, you can update the status of the booking to Void.

  1. Pull up the booking you wish to remove.
  2. Click on the booking status button to reveal a dropdown menu of statuses. 
  3. Choose the Void status. 
  4. Click Update to confirm the change.

The booking is purged from the system within 30 days and is no longer searchable in the future.

 

Alert

Important!

  • Please be aware that you cannot void a booking that has any live transactions applied to it, the Void option is not listed in the status dropdown. In this case, you should choose the Cancelled status option instead.  
  • Bookings that include only test transactions made with our Test Payment Provider e-commerce integration can be voided.

 

In the next article in this series, we look at viewing transaction details.

 

< Refunding payments from booking invoices     |     Viewing transaction details from booking invoices >

 

 

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