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Cancelling or voiding bookings via booking invoices

Learn how to cancel or void a booking by changing the status of the Booking Invoice.

New to the Booking Invoice? Read the first article in this series for an introduction to the Booking Invoice.

 

Which plans include this feature?

Legacy:  Soho, Pro, Plus, Enterprise, Flex
New:  Growth (Subscription), Growth (Online Booking Fee), Managed
→ Learn more about our new plans or how to change your plan.


Where can I find this feature using the top menu?

  • Reports > Booking Index > Booking Details > Invoice

What more do I need to use this feature?

Which Checkfront version supports this feature - classic, new or both?

  • This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products).  → Learn more about products

 

Updating the status of booking invoices

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Booking Cancelled/Void Status

How do I cancel a booking from the booking invoice?

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To remove a booking from your calendar and make the designated inventory available again, you must update the status of your booking to Cancelled.

  1. Pull up the booking you wish to remove.
  2. Click on the booking status button to reveal a dropdown menu of statuses. 
  3. Choose the Cancelled status. A pop-up window reminds you to refund any payments through the Transactions tab and allows you to send an email notification.
  4. Click Update to confirm the change.

When cancelled, inventory associated with the booking is unassigned and no longer held for the booking, but the booking remains in your system for future reference.

 

How do I void a booking from the booking invoice?

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To remove bookings without live transactions applied, you can update the booking status to Void.

  1. Pull up the booking you wish to remove.
  2. Click on the booking status button to reveal a dropdown menu of statuses. 
  3. Choose the Void status. 
  4. Click Update to confirm the change.

The booking is purged from the system within 30 days and is no longer searchable in the future.

 

Alert

Important!

  • Please keep in mind that you cannot void a booking with any live transactions applied to it. The Void option is not listed in the status dropdown. In this case, you should choose the Cancelled status option instead.  
  • Bookings that include only test transactions made with our Test Payment Provider e-commerce integration can be voided.

 

In the following article in this series, we view transaction details.

 

< Refunding payments from booking invoices     |     Viewing transaction details from booking invoices >

 

 

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