Plan Availability: ✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise | ✓ Flex |
Locate: Reports > Booking Index > Booking Details > Check-in/Check-out
Prerequisites:
- Admin permissions or restricted permissions to Bookings.
- The Booking Details feature is available to both those using items (Inventory > Items), a key feature of our classic version of Checkfront, and those using products (Inventory > Products), a key feature of our newest version of Checkfront.
 |
New to Checkfront - Products ✨ Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront. Not yet on our newest version and interested in upgrading? Please contact our Technical Support team for more information. Discover more product-related help articles here: Products (New). |
In this article, we look at how to check-in and check-out the booking, including the option to reset the check-in status.
New to the Booking Invoice and booking details? Be sure to read the first article in the series, Introduction to the booking invoice and booking details, before starting!
Please read the full series of articles, accessed at the side and bottom of this page, to learn more about the full management capability of the Booking Invoice features.
Checking-in or out bookings
Back to top
In the left sidebar, next to the invoice, you see a Check-in button.
When clicked, this updates the Customer as Checked-in and adds an invoice note on behalf of the logged-in Staff account.
A checked-in booking can also be checked out by clicking the same button, which is now labelled as Check-out.
When either option has been selected, an icon is added to the booking status label showing a checkmark (checked-in) or forward arrow (checked-out) as part of the status.
This can be seen in several areas throughout the system, including the Booking Calendar and Customer Calendar.
 |
When checking-in or checking-out a booking, these actions are logged in multiple areas in the system. For example, you see log entries about these actions in the Log tab of the booking, the Account Activity report, and the Booking Log widget in the Dashboard. |
Resetting the check-in/out feature
Back to top
You can reset the check-in status for a booking by clicking on the Reset Check-in button in the left sidebar. This button only appears once a Customer has been checked out in the system.
Once reset, any checked-in or checked-out notes from before remain in the notes section of the invoice. The Customer can now be checked in again, should you so wish.
It's not necessary to use the check-in feature, however, it does provide greater insight into your inventory availability, arrivals, and no-shows.
In the next article of the series, we look at printing a Booking Invoice.
< Managing documents from booking invoices | Printing booking invoices to PDF >