Emailing the CustomerBack to top
The email button, in the left sidebar, will be disabled if the customer does not supply an email address during the booking process. If you have the email address, you must first add it to the customer's profile, before you can email them through the system.
From the pop-up window, you are able to select the recipient, the sender, a subject for the message and a carbon copy (CC) recipient. There is also a box in which to input your message, before sending it on its way.
To: The recipient can be chosen from the drop-down menu. By default, the customer will be selected as the recipient of the notification email. However, you can instead input a custom recipient, by clicking on the Edit Recipient link, or choose one of your staff members, if you'd prefer to send an in-house notification for the booking.
From: By default, the email will be sent from the main company email, as configured in your account settings. However, you can change this to your own staff email account by selecting it from the drop-down menu. Any replies will go to that same address.
Subject: The subject field is pre-populated with some details on the booking in question. If you'd like though, this can be replaced with whatever you like. Best to keep it short and to the point!
CC: If there's somebody else you'd like to receive the notification also, enter their email address in the CC field. Multiple addresses can be used and should be separated by a comma.
Include Invoice in Email: If you'd like to include a copy of the invoice with the email, check the box at the bottom of the window. The invoice will be embedded below any content you add to the message field.