Booking Status: Custom Statuses

Prerequisites: 

• Booking Statuses are available to those using items (Inventory > Items), a feature of our classic version of Checkfront.
• Interested in using Booking Statuses with products (Inventory > Products)? Your account must be a member of our Early Access Program. Please reach out to Checkfront Technical Support to learn more.

Early Access Program The new product feature mentioned in this article is currently part of our Early Access Program, which means it is available to select Customers to try out and provide us with feedback. To learn more about becoming part of our Early Access Program check out our related blog post or contact our Technical Support team. Find our complete set of help articles related to the Early Access Program here: Early Access Program.

Custom Statuses

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Checkfront provides you with the ability to create your own statuses as well as customize system statuses to further adapt the system to your own business requirements. Some of you may never use custom statuses, whereas some of you may create multiple ones.

 

To get to the status page go to Manage > Layout > Statuses tab.

 

 

 

 

Looking at the example above, you see a custom status labeled Reschedule. This would be ideal for a customer that wishes to change their booking, but doesn't want to fully cancel and is yet to decide on the new date.

Since the status lock is unchecked, selecting this status returns the booked items or products to inventory, so they may be enjoyed by somebody else while leaving the booking in a "pending" state.

You can search for the status in your Booking Index to quickly see which bookings still need to be rescheduled and no refunds need to be made to the customer.

< Booking Status: Changing the Status    |     Booking Status: Creating a New Status >