Learn how a custom Booking Status works and how it can be helpful for Customer bookings.
New to booking statuses? Read the first article in this series for an introduction to Booking Statuses.
Which plans include this feature?
Legacy: Soho, Pro, Plus, Enterprise, Flex
New: Growth (Subscription), Growth (Online Booking Fee), Managed
→ Learn more about our new plans or how to change your plan.
Where can I find this feature using the top menu?
Manage > Layout > Statuses
What more do I need to use this feature?
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Admin permissions to manage your account.
Which Checkfront version supports this feature - classic, new or both?
- This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products). → Learn more about products
Custom booking status overview
Back to topCheckfront allows you to create your statuses and customize system statuses further to adapt the system to your business requirements. Some of you may never use custom statuses, whereas others may create multiple ones.
To arrive at the status page, visit the Statuses tab (Manage > Layout > Statuses).
Looking at the example above, you see a custom, unlocked status labelled Reschedule. This is ideal for a Customer who wishes to change their booking but doesn't want to cancel fully and has yet to decide on a new date.
Since the status Lock is unchecked, selecting this status returns the booked items or products to inventory, so they may be enjoyed by somebody else while leaving the booking in a "pending" state.
You can search for the status in your Booking Index to quickly see which bookings still need scheduling and which refunds are outstanding.
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Learn more about sorting and viewing bookings from the Booking Index report here: |
In the next article within this series, we walk through creating your custom booking status.
< Changing the status of a booking | Creating a new Booking Status >