Cancelling bookings via Customer accounts

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Learn how Customers cancel bookings from their Customer accounts when allowed.

New to Customer Accounts? You can read the first article in this series for an introduction to Customer Accounts.

 

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Which plans include this feature?

Legacy:  Soho, Pro, Plus, Enterprise, Flex
New:  Starter, Growth (Subscription), Growth (Per Booking), Managed
→ Learn more about our new plans or how to change your plan.

Where can I find this feature using the top menu?

Manage > User Accounts > Customer Accounts

What more do I need to use this feature?

• Your Checkfront account must be enabled for Customer Logins.
• The Customer or Staff member must have created a Customer account.
• Your Checkfront account must Allow customer accounts to cancel bookings, see Configuring Customer accounts.
  
  

Which Checkfront version supports this feature - classic, new or both?

• This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products).  → Learn more about products

 

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To cancel a booking, the Customer clicks on the Cancel Booking link beneath their reservation status.

This link only appears if your Customer Account settings permit it to display. These settings can include date limitations as well as restrictions on booking status.

Once the link is clicked, the Customer receives a pop-up alert asking them to confirm the booking cancellation.  

When the cancellation is complete, the booking status updates to reflect this.

 

A refund of any monies paid is not automatically triggered for the Customer. They still need to contact you to issue the refund through your backend.

 

Would you like to cancel a booking via your Admin or Staff account? Find out more here: How do I cancel a booking? Cancelling or voiding bookings via booking invoices

 

 

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< Managing Customer accounts via Customer Accounts     |     Modifying bookings via Customer accounts >

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