Customer Accounts: Booking Cancellation

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Prerequisites: 

• Customer Accounts are available to those using items (Inventory > Items), a feature of our classic version of Checkfront.
• Interested in using the Customer Directory with products (Inventory > Products)? Your account must be a member of our Early Access Program. 

 

Early Access Program To learn more about becoming part of our Early Access Program check out our related blog post or contact our Technical Support team. Find our complete set of help articles related to the Early Access Program here: Early Access Program.

 

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To cancel a booking, all the customer needs to do is click on the Cancel Booking link beneath the status of their reservation. This link only appears if your settings allow it. These settings can include date limitations as well as restrictions on booking status.

 

 

Once the link has been clicked on, the customer receives a pop-up alert asking them to confirm the booking cancellation.  

 

 

 

 

When the cancellation is complete, the booking status is updated to reflect this.  

 

Please Note: A refund of any monies paid is not automatically triggered for the customer. They still need to contact you so the refund can be issued through your system backend.

 

 

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