Sending SMS notifications to Staff and Customers with Twilio

Learn extra tips for sending SMS notifications to your Staff and Customers.

New to Twilio? Read the first article in this series for an introduction to the Twilio SMS notification feature.

Which plans include this feature?

Legacy: Soho, Pro, Plus, Enterprise, Flex
New: Starter, Growth, Managed | Learn more about our new plans or how to change your plan.

Where can I find this feature using the top menu?

Manage > Integrations > Communication

What prerequisites are there?

Which Checkfront version supports this feature - classic, new, or both?

The SMS Notifications feature is available to both those using items (Inventory > Items), a key feature of our classic version of Checkfront, and those using products (Inventory > Products), a key feature of our newest version of Checkfront.

New to Checkfront - Products ✨

With our newest version of Checkfront, we have added products (Inventory > Products) as the successor to items (Inventory > Items).

Are you interested in migrating to our newest version? Please reach out to our Technical Support team for more information.

Sending Staff notifications

To send notifications to your Staff members, they need to have a mobile number configured in their Checkfront account profile.

You should include the area code but not the country code—for example, 250-555-5555.

Learn more Staff Account profiles here:

You can configure the system customer_phone field within your Booking Form field editor, then Checkfront uses this for mobile notifications.

You can change the default label for Phone to Mobile and add a tip that explains that you are sending an SMS to this number.

Please note that SMS notifications are one-way, from Checkfront to the recipient.

Learn more about the Booking Form editor here: