Sending SMS notifications to Staff and Customers with Twilio

Learn extra tips for sending SMS notifications to your Staff and Customers.

New to Twilio? Read the first article in this series for an introduction to the Twilio SMS notification feature.

Which plan do you need to use this feature?

Where can I find this feature using the top menu?

Manage > Integrations > Communication

What prerequisites are there?

Which Checkfront version supports this feature - classic, new, or both?

The SMS Notifications feature is available to both those using items (Inventory > Items), a key feature of our classic version of Checkfront, and those using products (Inventory > Products), a key feature of our newest version of Checkfront.

New to Checkfront - Products ✨

Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront.

Not yet on our newest version and interested in upgrading? Please get in touch with our Technical Support team for more information.

Discover more product-related help articles here: Products (New).

Sending Staff notifications

To send notifications to your Staff members, they need to have a mobile number configured in their Checkfront account profile.

You should include the area code, but not the country code. For example, 250-555-5555.

Learn more Staff Account profiles here:

Configure the system customer_phone field within your Booking Form field editor, then Checkfront uses this for mobile notifications.

You may wish to change the default label for Phone to Mobile, and add a tip that explains that you are sending an SMS to this number.

Please note that SMS notifications are currently one-way only, from Checkfront to the recipient.

Learn more about the Booking Form editor here: