What is a “booking”?
Checkfront counts each single, unique invoice as a booking. The booking ID is what makes each booking unique. An invoice can contain many items, various dates, and can be modified at any time. We may use “booking” and “invoice” interchangeably.
How many bookings do I get?
The annual booking allowance is based on the plan you purchased. See https://www.checkfront.com/plans to see each plan’s allowance per year.
Which bookings are counted? What if I have canceled bookings?
All bookings are counted regardless of status. If a unique invoice has been generated, it counts against the plan allowance.
How do you count my “year”?
The year is a 12-month cycle, starting on the date you initially upgraded* from trial to a paid plan. On your plan anniversary date, the booking count is reset to 0 and you have the full allocation available again.
How do I check the number bookings I've used?
- Go to Manage > System
- Find the column for "Booking Allowance Usage"
What if I created test bookings?
We give you 100 bookings for testing purposes every year. We will consider your allowance to be your plan amount +100. That means for Soho 1300, Pro 3100, and Plus 6100.
What happens with my allowance when I upgrade to another plan?
Your current year's allowance is updated to the new plan quantity. The allowance does not reset until the account anniversary date.
Tips on how to reduce the number of bookings/invoices:
- When your customer needs to make changes, you can edit the existing booking, rather than canceling the invoice and creating a new booking.
- If your customer wants to purchase several items/activities, you can put them all onto 1 booking invoice by adding items to the existing invoice.
- Note: Please do not use “fake” bookings to reduce your inventory to 0. Simply change the inventory directly through the Inventory Calendar by item, or create a Closure event to make inventory unavailable for booking by date.
* To find your initial upgrade date, which is what the account anniversary date is based on, go to your account's Billing page, and find your first payment date.