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Annual booking volume allowance and limits FAQ

Learn more about legacy and Growth Subscription plan booking allowance and plan limits.

 

Which plans include this feature?

Legacy:  Soho, Pro, Plus | Booking limits vary depending on the plan.
Current: Growth Subscription* has an annual 3000-booking limit. (*New accounts only)
→ Learn more about our current plans or how to change your plan.


Where can I find this feature using the top menu?

Manage > System > Annual Bookings


What is a “booking”?

Checkfront counts each single, unique invoice as a booking. The booking ID is what makes each booking unique. An invoice can contain many items/products. Various dates can be modified at any time. We may use “booking” and “invoice” interchangeably. 

 

How many bookings do I get?

The Annual Booking volume allowance is based on the plan you purchased.

 

Which bookings are counted? What if I have cancelled bookings?

All bookings are counted regardless of status, including test, void, and cancelled. If a unique invoice has been generated, it counts against the plan allowance.

Note, like voided invoices, voided bookings are removed from the system within 30 days but still count against your booking allowance.

 

How do I check the number of bookings I've used?

You can check your booking volume and the number of bookings available within your profile Billing area (Account > Billing). 

 

Learn more

 Learn more about billing metrics here:

 

Best Practice

Tips on how to reduce the number of bookings/invoices:

  • When your Customer needs to make changes, you can edit the existing booking rather than cancelling the invoice and creating a new booking.
  • If your Customer wants to purchase several items/activities, you can put them all onto one booking invoice by adding products (items) to the existing invoice.
  • Please do not use “fake” bookings to reduce your inventory to zero. Simply change the inventory directly through the Inventory Calendar by item/product, or create a closure event to make inventory unavailable for booking by date. Learn more here:

 

What if I created test bookings?

We offer 100 extra bookings annually for testing beyond your plan limits.  We consider your allowance to be your plan amount +100. That means for legacy plans: Soho 1300, Pro 3100, and Plus 6100.

 

How do you count my “year”?

Anniversary Date

Your booking volume period and anniversary date are found under Annual Bookings (Manage > System > Annual Bookings).

The year is a 12-month cycle, starting when you upgrade to a paid plan. On your plan anniversary date, the booking count is reset to zero, and you have the full allocation available again. 

 

Note

Your booking volume anniversary date may differ from your billing date.

For example, you upgraded to a paid monthly plan on March 2, 2019. On August 24, 2019, you switched to an annual plan. Your billing date each year would then be August 24, while your booking volume anniversary date would continue to be March 2.

 

Learn more

To view your Next Billing Date, navigate to your Account menu (top right), and click on Billing within the dropdown menu.

For more information, please see the following article:

 

Learn More

Please see the following article for more information about your account and billing.


Do imported bookings count towards our booking limits?

The only bookings that count toward your annual booking limit are those created in Checkfront, so you don't have to worry about any imported bookings being counted toward that total.

I have more questions about my booking volume. Who do I contact? 

Reach out to our friendly Billing team via the information linked below.

 

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