Learn more about legacy, Starter, and Growth Subscription plan booking allowance and plan limits.
Which plans include this feature?
Legacy: Soho, Pro, Plus, Enterprise, Flex | Allowance varies depending on the plan.
New: Starter plans have an annual 100-booking limit. Growth Subscription* has an annual 1500-booking limit. (*New accounts only)
→ Learn more about our new plans or how to change your plan.
Where can I find this feature using the top menu?
Manage > System > Annual Bookings
What is a “booking”?
Checkfront counts each single, unique invoice as a booking. The booking ID is what makes each booking unique. An invoice can contain many items/products. Various dates can be modified at any time. We may use “booking” and “invoice” interchangeably.
How many bookings do I get?
The Annual Booking volume allowance is based on the plan you purchased.
Which bookings are counted? What if I have cancelled bookings?
All bookings are counted regardless of status, including test, void, and cancelled. If a unique invoice has been generated, it counts against the plan allowance.
Note, like voided invoices, voided bookings are removed from the system within 30 days but still count against your booking allowance.
How do I check the number of bookings I've used?
You can check your booking volume and the number of bookings available within your profile Billing area (Account > Billing).
Learn more about billing metrics here:
Tips on how to reduce the number of bookings/invoices:
What if I created test bookings?
We give plans 100 bookings for testing purposes every year. We consider your allowance to be your plan amount +100. That means for legacy plans: Soho 1300, Pro 3100, and Plus 6100.
How do you count my “year”?
Your booking volume period and anniversary date are found under Annual Bookings (Manage > System > Annual Bookings).
The year is a 12-month cycle, starting when you upgrade from a trial to paid plan. On your plan anniversary date, the booking count is reset to zero, and you have the full allocation available again.
Your booking volume anniversary date may differ from your billing date.
To view your Next Billing Date, navigate to your Account menu (top right), and click on Billing within the dropdown menu.
For more information, please see the following article:
When I reach my booking limit, does my legacy subscription automatically upgrade, or do I need to upgrade manually?
If you reach 90% or higher of your plan booking limit (including your 100 test bookings), a modal warns you are close to your booking volume limit.
You can then choose to Upgrade Now to upgrade your plan to the next highest plan, or you can dismiss the message.
Legacy plan holders are not auto-upgraded.
As an Operator on the Starter plan, what happens when I hit my 100 booking limit?
You can expect the following order of events if you exceed your booking limit. Don't worry! We post reminders in your account as the booking limit draws near. You can upgrade at any time.
- Once you hit your 100-booking limit, you are given a 20-booking grace period and prompted to upgrade.
- As soon as you are over 120 bookings, your account is auto-upgraded.
- You must provide your credit card information to your billing profile within 10 days of auto-upgrading, or your account is suspended.
You are sent email notifications when you auto-upgrade, three days after upgrading, and on the 10th day when you are suspended.
Once your account is suspended, you need to re-activate your account using the instructions sent by email.
Please see the following article for more information about your account and billing.
I have more questions about my booking volume. Who do I contact?
Reach out to our friendly Billing team via the information linked below.