Reserve with Google: Compatibility Requirements

Account-level Requirements

You must use Stripe as your payment processor.

Reserve with Google uses Stripe as the payment processor for their service.

Configure Stripe as your Payment Gateway (Manage > E-commerce > Payment).

Until Stripe is enabled as your Primary Payment Gateway, Reserve with Google compatible items will not be sent to the service for listing. Learn more.

• Payment Gateways: Stripe

• Can I have an additional Payment Gateway enabled, if I am using Stripe and Reserve with Google?

Your Google Maps Address in Checkfront must match the address associated with your Google My Business directory listing.

Google Maps Address will use your Company address as configured (Manage > Setup). This includes...

• Country
• City
• State/Province/Region
• Zip/Postal code 
• Street Address

Alternatively, you can specify a Google Maps Address (Manage > Integrations > Reserve with Google).

The Google Maps Address specified must match the address on file with your Google My Business account (business directory listing).

Please configure your Google My Business account prior to starting your Reserve with Google integration with Checkfront.

Claiming your Google My Business listing (verification) could take weeks as for most businesses this is done through the mail by postcard, so please plan ahead and get started now!

• Setup: Company

Item Name must be in English (and cannot contain Emojis). 

Reserve with Google Name is required.

Reserve with Google Name (Manage > Integrations > Reserve with Google) defaults to the Item Name you have configured within Checkfront (Inventory > Items > Edit Item).

Alternatively, you can edit the Reserve with Google Name to provide an English name.

The original Item Name will not be overwritten.

Sorry, but items will be blocked by Reserve with Google if the name contains Emojis! 😢

This is a Reserve with Google requirement.

Checkfront Help:

• Setup: Locale
• Languages: Activation

Google Content Guidelines:

• Content Guidelines

Item Summary description must be in English (and cannot contain Emojis).

Reserve with Google Description is required.

This defaults to the Item Summary description (Inventory > Items > Edit Item).

Alternatively, you can edit the Reserve with Google Description to provide an English description.

The original Item Summary description will not be overwritten.

Sorry, but items will be blocked by Reserve with Google if the description contains emojis! 😢

Valid HTML formatting...

• Headings
  • <h1>, <h2>, <h3>, <h4>, <h5>, <h6> 
• Paragraphs with breaks, bolding and italics
  • <p>
<br><strong><em>
</p>
• Divisions/sections
  • <div>
• Unordered and ordered lists
  • <ul> <ol> <li>
• Breaks 
  • <br>
• Bolding
  • <strong>
• Italics
  • <em>

This is a Reserve with Google requirement.

!There is a current, known issue with line spaces being rejected. Please remove these if you experience an issue until this can be resolved!

Checkfront Help:

• Setup: Locale
• Languages: Activation

Google Content Guidelines:

• Content Guidelines

Item Parameters must have a Minimum per Booking of no greater than 1. In other words, bookings must be open to one or more people.

Item Parameters must be configured with a Minimum per Booking of 1, no greater. (Inventory > Items > Edit Item > Attributes > Parameters > Min/Max per Booking)

There are no restrictions on the Maximum per Booking. Maximum values can be specified for one or more parameters, if needed.

This is a Reserve with Google requirement.

• Items - Inventory Builder: Attributes

Item Allocations must be:

• per Day
• per Time
• Timeslots

Items allocated Per Night (e.g. accommodation rentals) are NOT supported by Reserve with Google, at this time.

• Items - Inventory Builder: Attributes

Items with per Day Allocations must have flexible start times (e.g. no start times are specified in the description text box).

Hours displayed in your Reserve with Google listing will correspond to your Google My Business account, not Checkfront business hours (Manage > Setup > Calendar).

Make sure your Checkfront and Reserve with Google hours match to avoid confusion and disappointment!

• Items - Inventory Builder: Attributes

Items with Per Time Allocations must have a Fixed Start Time and Fixed Length.

Ensure that Fixed Time and Fixed Length are specified for Items with a Per Time Allocations (Inventory > Item Builder > Attributes > Allocation > Per Time).

This applies to the hourly and sub-hourly times: 10 Mins, 15 Mins, 20 Mins and 30 Mins.

• Items - Inventory Builder: Attributes

Item Names or Summary descriptions must specify clearly...

1. any additional details of where the activity begins, if different than the business address.
2. what is being booked.

Make sure your Item Names and Summary descriptions combined make it clear what is being booked.

If the activity is happening at a different location, than the Google Maps Address (Manage > Integrations > Reserve with Google) specified, ensure that the activity address is included in the Reserve with Google Description (Manage > Integrations > Reserve with Google).

This is a Reserve with Google requirement.

Checkfront Help:

• Items - Inventory Builder: Attributes

Google Content Guidelines:

• Content Guidelines

Items must be visible to customers.

Ensure that your Item is visible to Everyone (Inventory > Items > Attributes > Item Visibility).

This is a Reserve with Google requirement.

• Items - Inventory Builder: Attributes

Payments through Stripe must be equal to or greater than 1.00 in order to be processed through Stripe. 

Ensure that all parameters are priced with a value of at least 1.00 (Inventory > Items > Pricing) requirement.

Stripe will not accept payments of 0.25, .50, .75 etc.

Reserve with Google now supports free items though, those with a value of 0.00.

• Items - Inventory Builder: Pricing

Booking Form fields types must be one of the following types...

• Single Line Text
• Paragraph Text
• Multiple Choice Radio
• Multiple Checkboxes
• Dropdown Select

Reserve with Google can only support these fields types at this time.

• Booking Form Editor: General Tab

Items must not represent any of the following:

• Medical/Holistic services
• Services that are "on demand", "mobile-based", or "in-home" such as
  • mobile haircuts
  • cleaners
  • locksmiths
• Bookings that aren't necessarily the primary action that users expect to take at a location
• Services that last longer than 24 hours, so no multi-day tours, for example
• Accommodation
• Services that require additional steps in the booking flow, such as filling out a waiver

These are general Reserve with Google requirements/terms of use.

• Reserve with Google 

Items must not contain Group Pricing logic.

Reserve with Google cannot sell Items with Group Pricing logic as it requires simple, consistent pricing per person at this time.

• Items - Inventory Builder: Pricing

Items must not contain required, parent package Items.

• Items - Inventory Builder: Package

Items must not contain required Add-ons.

Reserve with Google does not support required Add-ons at this time and the parent Item will be flagged as incompatible.

Optional Add-ons will not cause the parent Item to be flagged as incompatible. The optional Add-on will simply not appear in Reserve with Google.

• Items - Inventory Builder: Packages

Items must not be nightly Items.

Reserve with Google does not support items allocated per Night at this time.

• Items - Inventory Builder: Attributes

Items must not be Simple Items.

Reserve with Google does not support static, non-bookable Items, which we refer to as Simple Items in our Item Builder at this time.

• Items - Inventory Builder: Attributes