Learn more about Booking Fees, including understanding how online Booking Fees are displayed within booking invoices, understanding Staff-side Booking fees, reporting on Booking Fees, editing bookings with Booking Fees, and refunding bookings with Booking Fees.
Which plans include this feature?
Legacy: Flex
New: Growth (Per Booking) plan | Learn more about our new plans or how to change your plan.
Where can I find this feature using the top menu?
Manage > Ecommerce Setup > Taxes > Booking Fee
What more do I need to use this feature?
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Checkfront Payments or Stripe as your Payment Provider.
Which Checkfront version supports this feature - classic, new or both?
- Booking Fees are available to both accounts using items (Inventory > Items), a key feature of our classic version of Checkfront, and accounts using products (Inventory > Products), a key feature of our newest version of Checkfront.
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New to Checkfront - Products ✨ With our newest version of Checkfront, we have added Products (Inventory > Products) as the successor to items (Inventory > Items). Are you interested in migrating to our newest version? Please reach out to our Technical Support team for more information. |
About Booking Fees
Back to topBooking fees are Checkfront services fees applied to bookings processed through accounts on the legacy Flex plan or the new Growth (Per Booking) plan. These fees are charged instead of monthly or annual subscription plan fees.
- Booking Fees are captured via payment transactions (not refunds).
↪ A percentage Booking Fee is applied to online bookings made by your Customers.*
↪ A flat fee is applied to offline bookings made by Staff. Growth (Per Booking) plan only. - Booking fees (flat and percentage) are applied in your account's base currency.
- Booking fees are applied to bookings with items/products and gift certificates.
- Booking fees do not apply to bookings sourced from Online Travel Agents (OTAs)
- Booking fees do not apply to historical bookings when you upgrade to the Growth (Per Booking) plan.
- Booking fees do not apply to imported bookings.
- Booking fees are included within the booking invoice by default, with options to set the fee to 'inclusive' or to hide the fee.
- Booking fees are deducted automatically by your payment provider from the payment collected and then remitted to Checkfront.
* Bookings created by Customers online but paid Staff-side using POS payment types are not currently subject to a booking fee.
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Learn more about our new plans: |
How are Online Booking Fees displayed within Booking Invoices?
Back to topBy default, the online Booking Fee is added to the Sub-Total of the Booking Invoice as a separate line item for bookings made by your Customers.
You can also configure the Booking Fee to be inclusive or hidden entirely.
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Learn more about how to set up booking fees here: |
Booking fee added to the Sub-Total
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By default, booking fees are configured to be added to the invoice's Sub-Total. The amount is displayed before the booking Total within the Create Booking, Payment, Booking Summary, and Booking Invoice pages.
Your payment provider automatically deducts the booking fee from the amount paid and then remits it to Checkfront.
Booking fee set to Inclusive
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The above is an example of the booking fee configured as inclusive. The fee is displayed after the booking total within the Payment, Booking Summary, and Booking Invoice pages.
The booking fee is not charged on top of the Sub-Total, as it is presumed to be included in the item/product's asking price.
Your payment provider automatically deducts the fee from the amount paid and then remits it to Checkfront.
Booking fee set to Inclusive and Hidden to Guests
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The above is an example of the booking fee configured as inclusive and hidden to Guests. The fee does not display within the Payment, Booking Summary, and Booking Invoice pages.
The booking fee is not charged on top of the Sub-Total, as it is presumed to be included in the item/product's asking price.
Your payment provider automatically deducts the fee from the amount paid and then remits it to Checkfront.
Booking Fees for Staff-side Bookings
Back to topStaff-side bookings (e.g. Booking > New Booking) are subject to a flat fee if you are on the Growth (Per Booking) plan. This fee is not visible to the Customer, as your business is invoiced separately for these amounts.
Reporting on Online Booking Fees
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You can report on online Booking Fees via the Sales Report (Reports > Sales).
Editing Bookings with Booking Fees
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Editing the booking (adding or changing the items/products) does not recalculate or change the paid status of the Booking Fee.
The Booking Fee cannot be removed by editing the transaction or excluding it from the payment when adding a new item/product to the invoice.
Removing an item/product from the booking leaves a credit on the booking.
Refunding Bookings with Booking Fees
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Operators can fully refund transactions to their Customers, including the booking fee.
For example, an Operator can refund a payment of $100.00, plus the non-inclusive booking fee of $5.00, for a total refund of $105.00. The money is refunded from the Operator's bank account.
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Checkfront does not reimburse operators for Booking Fees refunded to their Customers. |
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To learn more about refunding transactions, check out the following article: |