Working with Booking Fees for those on the legacy Flex or new Growth (Per Booking) plans

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Learn more about Booking Fees, including understanding how online Booking Fees are displayed within booking invoices, understanding Staff-side Booking fees, reporting on Booking Fees, editing bookings with Booking Fees, and refunding bookings with Booking Fees.

 

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Which plans include this feature?

Legacy:  Available with the Flex plan only.
New:  Available with the Growth (Per Booking) plan only.
→ Learn more about our new plans or how to change your plan.

Where can I find this feature using the top menu?

Manage > Ecommerce Setup > Taxes > Booking Fee

What more do I need to use this feature?

• You need to use Checkfront Payments as your Payment Provider (or Stripe if your business is located outside of Checkfront Payments supported regions).
  
• The Growth (Per Booking) plan is available in the following countries.
  • These are the countries that are currently supported for Growth (Per Booking) through Checkfront Payments.
    • United States 🇺🇸, Canada 🇨🇦
    • Australia 🇦🇺, New Zealand 🇳🇿
    • United Kingdom 🇬🇧
    • European Economic Union (EEU) 🇪🇺: Austria 🇦🇹, Belgium 🇧🇪, Cyprus 🇨🇾, Estonia 🇪🇪, Finland 🇫🇮, France 🇫🇷, Germany 🇩🇪, Greece 🇬🇷, Ireland 🇮🇪, Italy 🇮🇹, Latvia 🇱🇻, Lithuania 🇱🇹, Luxembourg 🇱🇺, Malta 🇲🇹, the Netherlands 🇳🇱, Norway 🇳🇴, Portugal 🇵🇹, Slovakia 🇸🇰, Slovenia 🇸🇮, Spain 🇪🇸, and Sweden 🇸🇪.
  • These are the countries that are currently supported for Growth (Per Booking) through Stripe (for those Operators outside of Checkfront Payments regions). 
    • Bulgaria 🇧🇬, Czech Republic 🇨🇿,  Denmark 🇩🇰, Hungary 🇭🇺, Poland 🇵🇱, Romania 🇷🇴, Switzerland🇨🇭
    • Hong Kong 🇭🇰, Japan 🇯🇵, Singapore 🇸🇬
    • United Arab Emirates 🇦🇪

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Booking fees are Checkfront services fees applied to bookings processed through accounts on the legacy Flex plan or the new Growth (Per Booking) plan. These fees are charged instead of monthly or annual subscription plan fees.

• Booking fees (flat and percentage) are applied in your account's base currency.
• Booking fees are applied to bookings with items/products and gift certificates.
• Booking fees do not apply to bookings sourced from Online Travel Agents (OTAs)
• Booking fees do not apply to historical bookings when you upgrade to the Growth (Per Booking) plan.
• Booking fees do not apply to imported bookings.
• Booking Fees do not apply to refunds.
• Booking fees are included within the booking invoice by default, with options to set the fee to 'inclusive' or to hide the fee.
• Booking fees are deducted automatically by your payment provider from the payment collected and then remitted to Checkfront.

 

A minimum of 10% deposit is required on all bookings for accounts on plans with the Booking Fee. This means if your is deposit set to less than %10, or you have a fixed deposit that equals less than %10 of the booking total, the required deposit is bumped up to %10 on the invoice and payment page. Learn more about Customer deposit settings here: Configuring ecommerce settings for deposits, payment types, order confirmation, and reCAPTCHA

 

Learn more about our new plans: Checkfront Plans

 

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By default, the online Booking Fee is added to the Sub-Total of the Booking Invoice as a separate line item for bookings made by your Customers.

You can also configure the Booking Fee to be inclusive or hidden entirely.

 

Learn more about how to set up booking fees here: Configuring Ecommerce settings for taxes

 

By default, booking fees are configured to be added to the invoice's Sub-Total. The amount is displayed before the booking Total within the Create Booking, Payment, Booking Summary, and Booking Invoice pages.

Your payment provider automatically deducts the booking fee from the amount paid and then remits it to Checkfront.

 

The above is an example of the booking fee configured as inclusive. The fee is displayed after the booking total within the Payment, Booking Summary, and Booking Invoice pages.

The booking fee is not charged on top of the Sub-Total, as it is presumed to be included in the item/product's asking price.

Your payment provider automatically deducts the fee from the amount paid and then remits it to Checkfront.

 

The above is an example of the booking fee configured as inclusive and hidden to Guests. The fee does not display within the Payment, Booking Summary, and Booking Invoice pages. 

The booking fee is not charged on top of the Sub-Total, as it is presumed to be included in the item/product's asking price.

Your payment provider automatically deducts the fee from the amount paid and then remits it to Checkfront. 

 

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Staff-side bookings (e.g. Booking > New Booking) are subject to a flat fee if you are on the Growth (Per Booking) plan. This fee is not visible to the Customer, as your business is invoiced separately for these amounts.

 

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 You can report on online Booking Fees via the Sales Report (Reports > Sales).

 

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Editing the booking (adding or changing the items/products) does not recalculate or change the paid status of the Booking Fee.

The Booking Fee cannot be removed by editing the transaction or excluding it from the payment when adding a new item/product to the invoice.

Removing an item/product from the booking leaves a credit on the booking.

 

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Operators can fully refund transactions to their Customers, including the booking fee.

For example, an Operator can refund a payment of $100.00, plus the non-inclusive booking fee of $5.00, for a total refund of $105.00. The money is refunded from the Operator's bank account.

These numbers are for instructional purposes only. Please see your Billing page or the Plans page for information on Booking Fee percentages.

 

Checkfront does not reimburse operators for Booking Fees refunded to their Customers.

 

To learn more about refunding transactions, check out the following article: Refunding payments from the Booking Invoice

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• Is the Checkfront Payments processing fee charged on the full amount of the booking, including the booking fee?
  
  Yes, we charge processing fees on the full amount of the booking, including the booking fee, because we are charged network costs and fees on the total amount.