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Locate: Manage > Integrations > Other > Purchase Protection
Prerequisites: Admin permissions to manage Integrations.
About Purchase Protection
Back to topTourShield is an industry-leading purchase protection solution distributed and administered by FanShield, LLC, a fully owned insurance brokerage of Protecht. TourShield assumes the risk of a Guest modifying or cancelling their booking by offering protection to the Guest for a small fee* at the time of booking. Instead of refunding a booking and returning the fees you have already collected, the Guest invokes the Purchase Protection policy to get their money back (minus the policy fee). You retain your funds and regain the opportunity to sell the booking again** (**if the claim is validated before the event takes place).
Benefits of Purchase Protection include...
- Increased sales. Convert those Guests that are un-decided.
- Reduced refunds and chargebacks. Guests can submit claims instead.
- Saved time and effort in managing cancellations and booking downgrades!
Purchase Protection is opt-in only, not required or pre-selected. It requires an explicit choice from the Guest!
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At a high-level, Purchase Protection protects your Customers from unforeseen circumstances that prevent them from attending. The top reasons include, but are not limited to:
Please see the TourShield Terms for refund details and conditions applicable to the suite of Purchase Protection products for your region. |
*The amount of the fee is calculated by FanShield, LLC based on the geolocation, underwriter, and product filing. Additionally, the rate is determined on the value of the protected Item in the booking. (Checkfront is not privy to this calculation.)
Getting Started with Purchase Protection
Back to top1 | Review the FAQs, Best Practices and Policy Terms and Booking Management Restrictions sections linked on this page to understand Purchase Protection and to confirm Purchase Protection is a good fit for your business! |
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Make sure your Checkfront account is configured correctly...
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Lastly, go ahead and activate Purchase Protection in Checkfront! You will then be sent an email to log into Protecht where you can set up notifications if desired. Learn more here: Purchase Protection: Setup in Checkfront |
Frequently Asked Questions
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Have More Questions about Purchase Protection?To learn more about our Purchase Protection integration you can also check out our list of Frequently Asked Questions or email support@checkfront.com. |
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Policy or Product Questions To learn more about Purchase Protection Terms or products you can email TourShield directly at help@fanshield.com or 844-849-4827 (M-F 8-5pm PST). (Make sure to reference that you are a Checkfront Customer.) Filing a Claim The fastest way to file a claim is to fill out the online Claims Wizard at: https://www.fanshield.com/file-a-claim |
Best Practices and Policy Terms
Back to topPlease review the following best practices and policy terms...
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Booking Management Restrictions
Back to topThe following restrictions apply to manging protected bookings...
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Learn more here: Purchase Protection: Managing Bookings with Purchase Protection |
Supported Payment Provider
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Purchase Protection is facilitated through the Stripe Payment Provider only. Configure Stripe as your primary Payment Provider (Manage > ECommerce > Payment) in order to activate Purchase Protection for your account. Learn more here: Payment Providers: Stripe |
Supported Countries
Back to topPurchase Protection can be enabled if your account is associated with one of Protecht's supported Locales (Manage > Setup> Locale tab > Locale).
Country/Locale | More Info |
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Supported Currencies
Back to topPurchase Protection can be enabled if your account is configured to use one of the supported Base Currencies (Manage > Setup> Locale > Base Currency).
Currency | More Info | |
USD (US Dollars), CAD (Canadian Dollars), GDP (UK Pounds), EUR (Euro), AUD (Australia Dollars), NZD (New Zealand Dollars), MXN (Mexican Peso), JPY (Japanese Yen) BRL (Brazilian Real) |
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Purchase Protection: Setup in Checkfront>