Purchase Protection: Introduction

About Purchase Protection

TourShield is an industry-leading purchase protection solution distributed and administered by FanShield, LLC, a fully owned insurance brokerage of Protecht. TourShield assumes the risk of a Guest modifying or cancelling their booking by offering protection to the Guest for a small fee* at the time of booking. Instead of refunding a booking and returning the fees you have already collected, the Guest invokes the Purchase Protection policy to get their money back (minus the policy fee). You retain your funds and regain the opportunity to sell the booking again** (**if the claim is validated before the event takes place).

Benefits of Purchase Protection include...

Increased sales. Convert those Guests that are un-decided.
Reduced refunds and chargebacks. Guests can submit claims instead.
Saved time and effort in managing cancellations and booking downgrades!

Purchase Protection is opt-in only, not required or pre-selected. It requires an explicit choice from the Guest!

At a high-level, Purchase Protection protects your Customers from unforeseen circumstances that prevent them from attending. The top reasons include, but are not limited to:

Illness & Health
Travel Interruptions
Family Emergencies
Severe Weather
Layoffs
Military or Jury Duty
and more...

Please see the TourShield Terms for refund details and conditions applicable to the suite of Purchase Protection products for your region.

*The amount of the fee is calculated by FanShield, LLC based on the geolocation, underwriter, and product filing. Additionally, the rate is determined on the value of the protected Item in the booking. (Checkfront is not privy to this calculation.)

Getting Started with Purchase Protection

1	Review the FAQs, Best Practices and Policy Terms and Booking Management Restrictions sections linked on this page to understand Purchase Protection and to confirm Purchase Protection is a good fit for your business!
2	Make sure your Checkfront account is configured correctly... Stripe is your primary Payment Gateway. Review the required form fields for Purchase Protection. When you activate Purchase Protection, these fields will automatically become enabled and required! Make sure you are doing business in one of the supported Countries and Currencies. For example, Purchase Protection is not available in Malaysia due to a Stripe restriction.
3	Lastly, go ahead and activate Purchase Protection in Checkfront! You will then be sent an email to log into Protecht where you can set up notifications if desired. Learn more here: Purchase Protection: Setup in Checkfront

Frequently Asked Questions

Have More Questions about Purchase Protection?

To learn more about our Purchase Protection integration you can also check out our list of Frequently Asked Questions or email support@checkfront.com.

Policy or Product Questions

To learn more about Purchase Protection Terms or products you can email TourShield directly at help@fanshield.com or 844-849-4827 (M-F 8-5pm PST).(Make sure to reference that you are a Checkfront Customer.)

Filing a Claim

The fastest way to file a claim is to fill out the online Claims Wizard at: https://www.fanshield.com/file-a-claim

Best Practices and Policy Terms

Please review the following best practices and policy terms...

Payments must take place for a policy to be issued, so Auth-only (Authorization only) transactions cannot be used in conjunction with Purchase Protection.
There is a $3000.00 USD limit per Item. A policy will not be issued if the Item exceeds that amount.
Policies are per Item. All Items on the booking are added to the policy.
No Custom Booking flows (e.g. API booking flows) are supported.
Purchase Protection does not work with Site Builder.
Payments in full cannot be made with Gift Certificates or POS Payment Types. Gift Certificates or POS Payment Types can only be used to pay off the remaining balance for a booking via staff-side edits.
Gift Certificates are not Purchase Protected.
Accounting Integrations (QuickBooks, Xero) do not work with Purchase Protection as of yet - this feature is coming soon!
Purchase Protection is not protection against damage, but protection for the value of your booking.

Booking Management Restrictions

The following restrictions apply to manging protected bookings...

Items cannot be removed from protected bookings, because we don't want you to be on the hook for the booking!
Protected bookings cannot be cancelled. Bookings should be rescheduled.
Item Packages or Items with Optional Add-ons cannot be changed, added to or removed from protected bookings.
Downgrades of protected bookings in Checkfront are discouraged, as Customers can claim for these changes now!

Learn more here: Purchase Protection: Managing Bookings with Purchase Protection

Supported Payment Gateway

Purchase Protection is facilitated through the Stripe Payment Gateway only.

Configure Stripe as your primary Payment Gateway (Manage > E-commerce > Payment) in order to activate Purchase Protection for your account.

Learn more here: Payment Gateways: Stripe

Supported Countries

Purchase Protection can be enabled if your account is associated with one of Protecht's supported Locales (Manage > Setup> Locale tab > Locale).

Country/Locale	More Info
See the TourShield Global Refund Programme Terms page for a map of countries where Purchase Protection is available.	Learn more about setting up Locales here: Setup: Locale.

Supported Currencies

Purchase Protection can be enabled if your account is configured to use one of the supported Base Currencies (Manage > Setup> Locale > Base Currency).

Currency		More Info
USD (US Dollars), CAD (Canadian Dollars), GDP (UK Pounds), EUR (Euro), AUD (Australia Dollars), NZD (New Zealand Dollars), MXN (Mexican Peso), JPY (Japanese Yen) BRL (Brazilian Real)		Learn more about setting your Base Currency here: Setup: Locale.

Purchase Protection: Setup in Checkfront>

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