Purchase Protection: Managing Bookings with Purchase Protection

• Add an Item to the booking
  

This counts as a policy upgrade because the price of the booking has increased.

1. You, as the Supplier, need to process the Staff-side payment for the upgrade and recalculated premium.
2. TourShield then voids the original policy and replaces it with the new policy. 
3. An email is sent to the Customer with the new policy information.

• Change an Item on the booking by switching it for a different Item with a higher value.

This counts as a policy upgrade as the coverage value of the booking has increased.

• Change the number of attendees (guests) where the coverage value increases.
  

If you increase (or decrease) the number of attendees (guests) and the coverage value increases, this action is considered an upgrade.

• Change the Subtotal amount, where the coverage value increases.
  

If you increase the Subtotal amount, this is considered an upgrade.

• Change the Date or Time of a booking, where the coverage value increases

If the new Date and Time is associated with a higher coverage value, then this is considered an upgrade.

• Add a Tax to the booking, where the coverage value increases.

If the Tax results in a higher coverage value, this is considered an upgrade.

• Remove an Item from the booking

Not possible at this time.

Have the Customer submit a claim to TourShield! 

• Change an Item on the booking by switching it for a different Item with a lower value.

This counts as a policy downgrade as the price of the booking has decreased.

This is not possible for Item Packages and Items with Add-ons, so the Change option is disabled.

We highly recommend that you have the Customer submit a claim to TourShield, but if you should choose to edit your booking, this is what happens next...

1. A credit will be applied to the booking, which includes the premium amount owed as a result of the downgrade. For this reason, at a minimum, the credit amount must be equal to the premium amount owed to the Customer. You can refund this credit as you would for a non-protected booking. 
2. Protecht will be notified and the policy downgraded.
3. The premium amount will be automatically refunded to you via Stripe. Please see your Stripe reports for more details.

• Change the number of attendees (guests) where the price decreases.

If you decrease (or increase) the number of attendees (guests) and the price decreases. This action is a downgrade.

This is not possible for Item Packages and Items with Add-ons, so the Change option is disabled.

• Change the Subtotal amount, where the price decreases.

If you decrease the Subtotal amount, this is a downgrade. 

• Changing the Date or Time of a booking, where it results in a price decrease.

If the new Date and Time is associated with a lower price, then this is considered a downgrade.

• Remove a Tax from the booking, where the coverage value decreases.

If the Tax results in a lower coverage value, this is considered an downgrade.

• Changing an Item on the booking for a different Item with the same value.
  

As long as the value of the Item remains the same as the original amount paid on the booking, then no new policy is required.

None. No new policy is issued and no payments or refunds are needed.