Plan Availability: ✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise | X Flex |
Locate: Customers > Customer Booking Page
Be sure to read our Introduction to Purchase Protection, before getting started!
In this article, we will review how Purchase Protection is presented within the Customer Booking flow including email Notifications and the Booking Invoice/Receipt. We also cover the booking window for voiding a claim and how the Customer submits a claim.
Customer Booking Page: CheckoutBack to top
With Purchase Protection enabled, the Payee is offered optional, Purchase Protection at Checkout including the following information...
- Protect against...
- Illness & Health
- Traffic Accidents
- Family Emergencies
- Severe Weather
- Military or Jury Duty
- Serious Injury
- A link to TourShield Terms.
- The total cost of the coverage (before taxes).
Coverage is optional, so the Purchase Protection is not selected by default. They have to explicitly opt-in to the policy. If the Customer opts-in, then the policy is generated in the Protecht dashboard once the order is complete which happens upon successful payment.
If you allow Guests to pay by deposit, then the funds will first be used to pay TourShield’s policy fee/premium, and secondly, the remaining amount is paid to you, the Supplier.
Guests can Decline Protection before continuing to payment, if they change their mind or select Purchase Protection in error.
TourShield Protection appears as a line item on the Booking Invoice and Print receipt. The TourShield Protection amount is taxable and included in the Sub-Total.
Policy Email & Refund Requests (Claims)
Once payment is complete, Payees are sent an email from TourShield (firstname.lastname@example.org) confirming their Purchase is Protected by TourShield.
The email includes Certificate Information, links to TourShield Terms and Contact Information for TourShield which is a product offered by FanShield, LLC under the parent company, Protecht.
Most importantly, the email includes the option to File a Claim, if the Customer needs to submit a claim against their policy.
The Payee is now the Primary Protector as the policy is in their name.
Policy Void Period
After a booking is paid (full or deposit), guests have 72 hours in the US and 14 days elsewhere to void a booking policy.
A refund for the premium will be provided to you from TourShield within 3-5 business days, so that you can then refund the value to them.
Policy void requests are rare, so this won't add much to your workload considering the time and effort saved managing chargebacks and booking refunds!
After the void period, Guests cannot receive a refund for the Purchase Protection from TourShield.
Frequently Asked QuestionsBack to top
Have More Questions about Purchase Protection?
Policy or Product Questions
To learn more about Purchase Protection Terms or products you can email TourShield directly at email@example.com or 844-849-4827 (M-F 8-5pm PST). (Make sure to reference that you are a Checkfront Customer.)
Filing a Claim
The fastest way to file a claim is to fill out the online Claims Wizard at: https://www.fanshield.com/file-a-claim