Managing your GetYourGuide bookings

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Learn how to be notified of your bookings and where to do your booking edits and payment reporting.

New to GetYourGuide? Read the first article in this series for an introduction to the GetYourGuide integration.

 

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Which plans include this feature?

Legacy:  Soho, Pro, Plus, Enterprise, Flex
New:  Starter, Growth (Subscription), Growth (Per Booking), Managed
→ Learn more about our new plans or how to change your plan.

Which industry is this best suited for?

X Accommodations | ✓ Activities  |  ✓ Tours  | X Rentals  | X Adventures | X Escape Rooms | Learn More

Where can I find this feature using the top menu?

Information is provided inline below.

What more do I need to use this feature?

• Admin or restricted permissions to access Reports & Booking Data.
• Access to your GetYourGuide account to manage bookings.
  
  

Which Checkfront version supports this feature - classic, new or both?

• This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products).  → Learn more about products

 

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Bookings, of course, are done by Guests through GetYourGuide!

GetYourGuide notifications are sent when bookings are made and updated. Notifications can be configured within GetYourGuide (Account > Notifications).

Custom Checkfront email notifications can also be configured based on the Paid in GYG status. Learn more about Checkfront email notifications here: Notifications (Booking Status): Introduction.

Checkfront email notifications allow you to collect richer information through Waivers and Guest Details.

 

Inventory Holds GetYourGuide holds inventory for 60 minutes, compared to the standard 15 minutes in Checkfront for pre-bookings. As a result, Checkfront inventory reserved through GetYourGuide be also be held for 60 minutes to align with GetYourGuide. Inventory is released after that time frame if the booking is not completed and the Guest is informed that the inventory is no longer available for payment.

 

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Bookings processed through GetYourGuide appear in the Booking Index (Reports > Booking Index) with the provider of GetYourGuide and the status of Paid in GYG.

 

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Booking Invoices (Reports > Booking Index > Booking)  processed through GetYourGuide also display the status of Paid in GYG. 

GetYourGuide does not convey the booking amount, so the amount paid remains $0.00, and no transaction information is available in Checkfront. Please take a look at the reports in GetYourGuide for this information.

The GYG Booking Reference is included in the booking notes at the top-right-hand side of the invoice. This matches the Booking Reference associated with bookings in GetYourGuide.

 

The Paid in GYG booking status cannot be disabled or set to not lock inventory while the GetYourGuide integration is enabled.

 

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We strongly encourage you to do your Booking Management in GetYourGuide, such as cancellations or changes to the items, number of attendees, or discounts. Edits and cancellations to bookings in Checkfront are NOT communicated to GetYourGuide. No payments or refunds are processed if you edit or cancel the bookings in Checkfront. Payments need to be processed outside of Checkfront and GetYourGuide. Also, payments and refunds in Checkfront would need to be associated with a POS Payment Type, indicating they were handled outside of Checkfront.

 

GetYourGuide Solutions For more information on configuring products in GetYourGuide, please see their Supplier Support:  GetYourGuide Supplier Support

 

 

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< Setting up GetYourGuide in Checkfront

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