Read this introduction to our Custom Rates feature, including understanding, viewing, and editing custom rates.
To learn more about the functionality of Custom Rates, please read the full series of articles, accessed at the side and bottom of this page.
Which plans include this feature?
Legacy: Soho, Pro, Plus, Enterprise, Flex
New: Starter, Growth (Subscription), Growth (Per Booking), Managed
→ Learn more about our new plans or how to change your plan.
What industry does this feature apply to?
✓ Accommodations | X Activities | ✓ Tours | ✓ Rentals | X Adventures | X Escape Rooms | Learn More
Where can I find this feature using the top menu?
Inventory > Custom Rates
What prerequisites are there?
- Admin permissions or restricted permissions to View discounts and Manage discounts.
- Duration rates are available for those using All Day, Nightly, and Flex Time only, not Timeslots.
Which Checkfront version supports this feature - classic, new or both?
- Your account must have access to products (Inventory > Products), a key feature of our new version of Checkfront. This feature is not available for use with items (Inventory > Items) in our classic version. → Learn more about products.
Understanding custom rates
Back to topWould you like to apply a discount to longer bookings automatically? For example, you may want to offer a discount to a hotel Guest who stays 7 days or more or a Customer who rents a bicycle for multiple days. You can do this with Custom Rates!
Custom Rates, or duration rates, allow you to configure pricing increases or decreases, by dollar value or percentage, based on the booking duration and applied to the base rate configured for your product.
| Duration-based rates work with products that have flexible start and end times (Per Day, Per Night, and Flextime, not Timeslots). |
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Learn more about configuring the base rates of your product here: |
Single Duration Rates
Back to topDo you need to configure pricing where the rate is determined by the duration of the booking, and the same rate is applied for the duration of the booking? We call these single duration rates. By default, duration rates are calculated as single duration.
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Single Duration Rate Example - Accommodation For example, the longer the duration of a room booking, the lower the rate per night:
A Guest staying for 2 nights would pay (2 x $100) = $200 total. A Guest staying 3 nights would pay (3 x $90) = $270 total. A Guest staying 7 nights would pay (7 x $80) = $560 total. |
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To add a single duration rate, click on the Add Rate button. From there, you can configure your pricing. Learn more here: |
Multi Duration Rates
Back to topDo you need to configure pricing where the rate is determined by the booking duration, with different rates applied the longer the duration? We call these multi duration rates. You can enable the multi duration calculation when adding or editing rates.
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Multi Duration Rate Example - Accommodation For example, the longer the duration of the booking, the lower the rate for subsequent nights:
A Guest staying for 2 nights would pay (2 x $100) = $200 total. A Guest staying 3 nights would pay (2 x $100) + (1 x $90)= $290 total. A Guest staying 7 nights would pay (2x $100) + ( 4 x $90) + (1 x $80) = $640 total. |
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To add a multi duration rate, click on the Add Rate button. From there, you can configure your pricing. Learn more here: |
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Are you interested in setting up rates that change depending on booking duration? If so, review the following scenario here:
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Viewing and editing custom rates
Back to topThe Custom Rates page is comprised of a list of saved Custom Rates.
You can filter the list by type (single duration or multi duration), status (all, active, archived) or keyword search.
Click on the Name of the duration rate to open the Duration Rate modal. From the modal, you can modify the name, date range, duration rates, multi duration setting, and which categories and products t applied. You can also archive the duration rate.
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Note, if you edit a custom rate, e.g. change the rate amount, then any Custom Rates applied to historical bookings are preserved, not changed. |
In the next article, we look at how to create a single duration rate.
Setting up single duration custom rates >