Plan Availability: ✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise | ✓ Flex |
Verticals: Rentals, Accommodations, and Tours
Locate: Inventory > Custom Rates
Prerequisites: Admin permissions or restricted permissions to View Discounts and Manage Discounts.
Early Access Program
This feature is part of our Early Access Program, which means the feature-set is available to select Customers to try out and provide us with feedback.
Find our complete set of help articles related to the Early Access Program here: Early Access Program.
In this article, we review multi duration rates and how you can create them to use with your products.
New to the custom rates? Be sure to read the first article in this series for an introduction to this feature! Please read the full series of articles, accessed at the side and bottom of this page, to learn more about custom rates.
What is a Multi Duration Rate?Back to top
Businesses, such as Rentals, Accommodation, and Tours, all have pricing rates that change as Guests book longer durations.
With a multi duration rate, the rate is determined by a combination of the duration of the booking and custom rate adjustments to the product base price, where different rates are applied for longer durations. Check out a common use case example below.
Want to add multi duration custom rate to your product? Start with a template.
Use Case Examples: AccommodationBack to top
In this case, the Operator has a Queen Deluxe Room available for booking. The Base Rate for the room is $100.00.
Several tiers of rate reductions have been configured based on the number of nights the Guest books. The following are previews of what the Guest would pay for their stay.
A Guest staying for 1 night would pay the base rate per night: (1 x $100) = $100 total.
A Guest staying 3 nights would pay two different rates: (2 x $100) + (1 x $90)= $290 total.
||A Guest staying 7 nights would pay three different rates: (2x $100) + ( 4 x $90) + (1 x $80) = $640 total.|
Use Template - Multi DurationBack to top
Initiate the creation of a multi duration custom rate by clicking on the Use Template button under the Multi Duration Rates template on the Custom Rates page. From there, you can follow the template to create your custom rate.
Start your new custom rate by giving it a unique Name e.g. Long Term Rental Rates - Extended Stay
- Date RangeBack to top
Select the date range for the custom rate. You can type directly into the Start Date and End Date fields provided or pick the dates from the calendars provided.
- Duration RangeBack to top
Configure the Duration Range to match your business needs
- Click +Add Range to create a second tier.
- Toggle the controls (+/-) next to the number fields until you have the range of numbers that you need for each tier e.g. 3 - 6, 7 - Max. Max represents the top limit configured for your product e.g. A discounted rate for a booking that is 7 days or longer, the max might be 14 days.
- Specify the Rate Adjustment for each Tier. Rates can be adjusted by a monetary amount ($) or by a percentage (%).
- Repeat the process for every new tier you need.
You can delete a tier by clicking on the remove icon (x) at the end of the row. The system adjusts the tier accordingly.
To achieve a price reduction over the duration of the booking, you can enter a negative amount or percentage e.g. -100 dollars or -10 percent.
To achieve a price increase, you can enter a positive amount or percentage e.g. 100 dollars or 10 percent.
- Apply to ProductsBack to top
Determine which products the custom rates are applied to.
- Click the Select All button to apply the custom rates to all the listed products.
- Click the Select None button to clear all of your selections. Keep in mind that custom rates must be applied to at least one product.
- You can also click on select products by clicking on the check box next to the category or product.
Preview RatesBack to top
The Preview option helps you visualize how the custom rates you have configured are applied to the Base Rate of a product depending on the Duration of the booking. This ensures that the final calculation matches the rate you intend to offer!
Guest ExperienceBack to top
Custom Rates are applied to your product rates throughout the booking process from the Customer Booking Page to the Booking invoice so that the adjusted amount displays.
You can draw attention to the reduced rate with custom messaging within your website, booking page, and product descriptions as needed.
Archive RatesBack to top
Click on the Archive button on the top right-hand side of the page to archive your custom rate.
Any custom rates applied to historical bookings are preserved, not removed.
It is not possible to un-archive a custom rate at this time.
Frequently Asked QuestionsBack to top
What if the booking spans two custom rates?
If a booking spans two custom rates (where the rates don't overlap), then the price is calculated off the start date of the custom rate, not the start date of the booking.
For example, a 14-day booking might span Spring and Summer rates, so 7 days would be priced at the Spring rate and 7 days at the Summer rate.
How are overlapping rates calculated?
If you apply more than one custom rate to a product with the same date span, then the rates apply in the order in which they are created.
The initial custom rate is applied to the base price, and then subsequent custom rates are applied on top of the resulting price.
This is true whether they are single or multi duration rates or a combination of both.