New to custom rates? Read the first article in this series for an introduction to Custom Rates.
Which plans include this feature?
What industry does this feature apply to?
✓ Accommodations | X Activities | ✓ Tours | ✓ Rentals | X Adventures | X Escape Rooms | Learn More
Where can I find this feature using the top menu?
Inventory > Custom Rates
What prerequisites are there?
- Admin or restricted permissions to View discounts and Manage discounts.
- Duration rates are available for those using All Day, Nightly, and Flex Time only, not Timeslots.
Which Checkfront version supports this feature - classic, new or both?
- Your account must have access to products (Inventory > Products), a key feature of our new version of Checkfront. This feature is not available for use with items (Inventory > Items) in our classic version. → Learn more about products.
Duration rates can also be created and added to a product from the Product Builder. Learn more here:
What is a Multi Duration Rate?Back to top
Businesses, such as Rentals, Accommodation, and Tours, all have pricing rates that change as Guests book longer durations.
With a multi duration rate, the rate is determined by a combination of the booking duration and custom rate adjustments to the base rates, product and/or guest rates, where different rates are applied for longer durations. Check out a common use case example below.
Do you want to configure a multi duration rate for your products? Start by adding a multi duration rate.
Use Case Examples: AccommodationBack to top
In this case, the Operator has a Queen Deluxe Room available for booking. The Base Rate for the room is $100.00.
Several tiers of rate reductions have been configured based on the number of nights the Guest books. The following are examples of what the Guest would pay for their stay as the number of nights increases.
|Price Preview||Tier Range||Total|
A Guest staying for 1 night would pay the base rate per night: (1 x $100) = $100 total.
A Guest staying 3 nights would pay two different rates: (2 x $100) + (1 x $90)= $290 total.
||A Guest staying 7 nights would pay three different rates: (2x $100) + ( 4 x $90) + (1 x $80) = $640 total.|
Adding a multi duration rateBack to top
Start the creation of a multi duration custom rate by clicking on the Add Rate button on the Custom Rates page. This opens the Duration Rate modal.
Duration rates are calculated as single duration by default. Toggle on the Apply Multi Duration setting to have the calculation based on multiple rates over the duration of the booking.
Naming your duration rateBack to top
Start your new custom rate by giving it a unique Name e.g. Long Term Rental Rates - Extended Stay
Determining the date range for your rate scheduleBack to top
Select the date range for the rate schedule. By default, the start date is today's date, and the end date is empty, meaning the rate is Always available. Optionally +Add an End Date, but a start date is required.
When entering values, you can type the dates into the fields provided or pick the dates from the calendars provided.
Click X Remove End Date, where applicable and have the rate always apply.
Configuring your duration ratesBack to top
Configure the duration rates to match your business needs
- Click +Add Duration to create a second tier. Note that the rates apply as allocated within your product settings, e.g. Per Day, Per Night, or Per Flextime.
- Toggle the controls (+/-) next to the number fields until you have the range of numbers needed for each tier, e.g. 3 - 6, 7 - Max. Max represents the top limit configured for your product, e.g. A discounted rate for a booking that is 7 days or longer, the max might be 14 days.
- Specify the rate adjustment for each tier. Rates can be adjusted by a monetary amount ($) or percentage (%).
- Repeat the process for every new tier you need.
You can delete a tier by clicking the remove icon (x) at the end of the row. The system adjusts the tier accordingly.
Specifying a price reduction
To achieve a price reduction over the duration of the booking, you can enter a negative amount or percentage, e.g. -100 dollars or -10 percent.
Specifying a price increase
To achieve a price increase, you can enter a positive amount or percentage, e.g. 100 dollars or 10 percent.
Previewing your duration rate pricingBack to top
The Price Preview option helps you visualize and understand how your custom rates would be applied to the base rates of a product depending on the duration of the booking.
The Price Preview uses a base rate of $100.00, as an example, to help you easily understand the calculations. You can adjust the quantity to verify that the rates are as expected as the duration increases.
Applying duration rates to productsBack to top
Apply the duration rate to all or select products.
- Click the Select All button to apply the custom rates to all the listed products.
- Click the Select None button to clear all of your selections. Remember that custom rates must be applied to at least one product.
- You can also click on select products by clicking on the check box next to the category or product.
Booking with custom ratesBack to top
Custom Rates are applied to your base rates throughout the booking process from the Customer Booking Page to the Booking invoice so that the adjusted amount is displayed.
You can draw attention to the reduced rate with custom messaging within your website, booking page, and product descriptions as needed.
Archiving custom ratesBack to top
Click the Archive button left-hand corner of the modal to archive your custom rate.
Archiving preserves the applied products' settings, but the rate is no longer applied to product pricing.
Any custom rates applied to historical bookings are preserved, not removed.
You can remove the rate from the archived state by toggling on the enabled control.
Frequently Asked QuestionsBack to top
What if the booking spans two custom rates?
If a booking spans two custom rates (where the rates don't overlap), then the price is calculated on the custom rate's start date, not the booking's start date.
For example, a 14-day booking might span Spring and Summer rates, so 7 days would be priced at the Spring rate and 7 days at the Summer rate.
How are overlapping rates calculated?
If you apply more than one custom rate to a product with the same date span, the rates apply in the order in which they are created.
The initial custom rate is applied to the base price, and subsequent custom rates are applied on top of the resulting price.
This is true whether they are single or multi duration rates or a combination of both.