Learn how to enable two-factor authentication from a user account, including clearing and disabling two-factor authentication.
New to Two-Factor Login Authentication? Read the first article in this series for an introduction to Two-Factor Login Authentication.
Which plans include this feature?
Legacy: Soho, Pro, Plus, Enterprise, Flex
New: Growth (Subscription), Growth (Online Booking Fee), Managed
→ Learn more about our new plans or how to change your plan.
Where can I find this feature using the top menu?
Profile > Two-Factor Authentication
What more do I need to use this feature?
- An Admin, Staff or Partner account.
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Need help logging in using Two-Factor Authentication? Check out the following article. |
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Xero requires all Users to set up Two-Factor Authentication (2FA) to comply with mandated security protocols. Learn more about the Xero integration here: |
Enabling Two-Factor Authentication from a User account
Back to topTo activate the feature within an Admin, Staff, or Partner account, open the account menu at the top-right of the navigation bar and select Profile from the dropdown menu.
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Learn more about managing Account Profiles here: |
Select the option to Require Two-Factor Authentication.
The next time the account holder logs in, they are prompted to configure Two-Factor Authentication.
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Learn more about the process of configuring Two-Factor Authentication upon logging in here: |
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If you connect to our Xero integration, note that 2FA cannot be disabled. Should a Staff member have any login issues with 2FA enabled, an Admin needs to reset the Staff member's 2FA. Learn more here: |
Clearing Two-Factor Authentication
Back to topUsers can clear Two-Factor Authentication from their accounts by clicking on Clear Two-Factor Authentication within their account Profiles. You can see that the reset has been successful, as the button is temporarily disabled and labelled as Cleared.
This option is helpful if the User wants to change authentication methods or applications.
Next time the User logs in, they are asked to set up authentication again.
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Admins can also clear Two-Factor authentication from a Staff or Partner account on their behalf. Learn more here: |
Disabling Two-Factor Authentication
Back to top
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To fully disable Two-Factor Authentication within a User account, the Staff Member or Partner needs to reach out to their Admin with the request. Learn more here: |
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If you connect to our Xero integration, note that 2FA cannot be disabled. Should a Staff member have any login issues with 2FA enabled, an Admin needs to reset the Staff member's 2FA. Learn more here: |
The following article within this series looks at securing your account with Two-Factor Authentication.
< Introduction to two-factor login authentication | Securing your account with 2F authentication >