Can we blocklist a Customer?

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Learn what Customer blocklist options are available, including requiring a Customer Account, creating a custom booking status, creating a website blocklist process, or cancelling an unwanted booking.

 

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See the areas listed below.

What more do I need to use this feature?

• Admin permissions to manage your account.
  
  

Which Checkfront version supports this feature - classic, new or both?

• These features are available to both those using items (Inventory > Items), a key feature of our classic version of Checkfront, and those using products (Inventory > Products), a key feature of our newest version of Checkfront.

 

New to Checkfront - Products ✨ Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront. Not yet on our newest version and interested in upgrading? Please reach out to our Technical Support team for more information. Discover more product-related help articles here: Products (New).

 

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There may be occasions when you want to prevent a previous Customer from booking again. While Checkfront does not provide a blocklist function, you can consider these alternatives.

 

One way is to require Customers to create Customer accounts to book. You can then archive the account of any problem Customer.

While this does not prevent a Customer from providing different details in a future booking, it does prevent a Customer from logging in to an existing account to make another booking.

 

Learn more about Customer Accounts here: Introduction to Customer Accounts

 

Another option is to create a custom booking status to flag the Customer as blocked. You can then apply the status to the Customer's past bookings.

This does not stop a Customer from booking. However, the status shows in the Customer's booking history, informing Staff of the issue.

 

Learn more about creating booking statuses here: Introduction to booking statuses

 

An alternative method is to set up a blocklist process on your custom website that takes Checkfront bookings.

For the best process to block Customers, we recommend speaking with your hosting company or website developer.

 

Learn more about the multiple website integration options here: Website Integrations

 

If an undesired booking is placed, then you can cancel the booking by updating it to the Cancelled or Void status.

 

Learn more about changing a booking's status here: Changing the status of a booking