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Locate: See the areas listed below.
- Admin permissions to manage your account.
- These features are available to both those using items (Inventory > Items), a key feature of our classic version of Checkfront, and those using products (Inventory > Products), a key feature of our newest version of Checkfront.
New to Checkfront - Products ✨
Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront.
Not yet on our newest version and interested in upgrading? Please contact our Technical Support team for more information.
Discover more product-related help articles here: Products (New).
In this article, we review available options to prevent a Customer from booking.
What Customer blocklist options are available?Back to top
There may be occasions when you want to prevent a previous Customer from booking again. While Checkfront does not provide a blocklist function, you can consider these available alternatives.
- Require Customer Accounts for bookingsBack to top
One way is to require Customers to create Customer accounts in order to book. You can then archive the account of any problem Customer.
While this does not prevent a Customer from providing different details in a future booking, it does prevent a Customer from logging in to an existing account to make another booking.
Learn more about Customer Accounts here:
- Create a custom booking statusBack to top
Another option is to create a custom booking status to flag the Customer as blocked. You can then apply the status to the Customer's past bookings.
This does not stop a Customer from booking, however, the status shows in the Customer's booking history, informing Staff of the issue.
Learn more about creating booking statuses here:
- Custom website blocklist processBack to top
An alternative method is to set up a blocklist process on your custom website that takes Checkfront bookings.
For the best process to block Customers, we recommend speaking with your hosting company or website developer.
Learn more about the multiple website integration options here:
- Cancel an existing bookingBack to top
If an undesired booking is placed, then you can simply cancel the booking by updating it to the Cancelled or Void status.
Learn more about changing a booking's status here: