How can I blocklist a Customer?

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Learn what Customer blocklist options are available, including blocking a Customer based on their email address, requiring a Customer Account, creating a custom booking status, creating a website blocklist process, or cancelling an unwanted booking.

 

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Which plans include this feature?

Legacy:  Soho, Pro, Plus, Enterprise, Flex
New:  Growth (Subscription), Growth (Online Booking Fee), Managed
→ Learn more about our new plans or how to change your plan.

Where can I find this feature using the top menu?

See the areas listed below.

What more do I need to use this feature?

• Admin permissions to manage your account.
  
  

Which Checkfront version supports this feature - classic, new or both?

• This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products).  → Learn more about products

 

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There may be occasions when you want to prevent a previous Customer from booking again. The following are the available options.

 

The Blocklist feature is a tool to prevent unwanted bookings from certain Customers based on their email addresses.

This feature is available to our Growth (Subscription), Growth (Per Booking), and Managed plans only.

 

Learn more about the Blocklist feature here: Blocking Customers based on email address from the Customer Profile via the Customer Directory

 

You can also require Customers to create Customer accounts to book. You can then archive the account of any problem Customer.

While this does not prevent a Customer from providing different details in a future booking, it does prevent a Customer from logging in to an existing account to make another booking.

 

Learn more about Customer Accounts here: Introduction to Customer Accounts

 

Alternatively, you can use a custom booking status to flag the Customer as blocked. You can then apply the status to the Customer's past bookings.

This does not stop a Customer from booking. However, the status shows in the Customer's booking history, informing Staff of the issue.

 

Learn more about creating booking statuses here: Introduction to booking statuses

 

You can also set up a blocklist process on your custom website that takes Checkfront bookings.

For the best process to block Customers, we recommend speaking with your hosting company or website developer.

 

Learn more about the multiple website integration options here: Website Integrations

 

If an undesired booking is placed, then you can cancel the booking by updating it to the Cancelled or Void status.

 

Learn more about changing a booking's status here: Changing the status of a booking