Learn what Customer blocklist options are available, including blocking a Customer based on their email address, requiring a Customer Account, creating a custom booking status, creating a website blocklist process, or cancelling an unwanted booking.
Which plans include this feature?
Where can I find this feature using the top menu?
See the areas listed below.
What more do I need to use this feature?
Admin permissions to manage your account.
Which Checkfront version supports this feature - classic, new or both?
- This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products). → Learn more about products
What Customer blocklist options are available?Back to top
There may be occasions when you want to prevent a previous Customer from booking again. The following are the available options.
Blocking Customers based on email addressesBack to top
The Blocklist feature is a tool to prevent unwanted bookings from certain Customers based on their email addresses.
This feature is available to our Growth (Subscription), Growth (Per Booking), and Managed plans only. It is not available with Starter plans.
Learn more about the Blocklist feature here:
Requiring Customer accounts for bookingsBack to top
You can also require Customers to create Customer accounts to book. You can then archive the account of any problem Customer.
While this does not prevent a Customer from providing different details in a future booking, it does prevent a Customer from logging in to an existing account to make another booking.
Learn more about Customer Accounts here:
Creating custom booking statusesBack to top
Alternatively, you can use a custom booking status to flag the Customer as blocked. You can then apply the status to the Customer's past bookings.
This does not stop a Customer from booking. However, the status shows in the Customer's booking history, informing Staff of the issue.
Learn more about creating booking statuses here:
Custom website blocklist processBack to top
You can also set up a blocklist process on your custom website that takes Checkfront bookings.
For the best process to block Customers, we recommend speaking with your hosting company or website developer.
Learn more about the multiple website integration options here:
Cancelling an existing bookingBack to top
If an undesired booking is placed, then you can cancel the booking by updating it to the Cancelled or Void status.
Learn more about changing a booking's status here: