How do I determine if a notification has been sent?

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Learn how to determine if a booking notification has been sent to recipients.

 

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Which plans include this feature?

Legacy:  Soho, Pro, Plus, Enterprise, Flex
New:  Growth (Subscription), Growth (Online Booking Fee), Managed
→ Learn more about our new plans or how to change your plan.

Where can I find this feature using the top menu?

See the areas mentioned below.

What more do I need to use this feature?

• Admin permissions to manage notifications and view reports.
  
  

Which Checkfront version supports this feature - classic, new or both?

• This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products).  → Learn more about products

 

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Do you want to confirm that an instant or scheduled notification has been sent to recipients, for example, to notify a Customer of a new booking?

If so, there are several areas in Checkfront where notification status displays.

 

In a booking's Log tab, a sent notification displays as SENT in the Email column.

If an email has not been sent successfully and bounces, it displays as BOUNCE in the Email column.

 

In the Account Activity report (Reports > Account Activity), a sent notification displays as SENT in the Email column.

If an email bounces, it displays as BOUNCE in the Email column.

 

Learn more about these topics here: Introduction to email notifications How do I resolve bounced email notifications?