Please add the ability to Blacklist customers who we have had problems with in the past.

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Twinkle Owner

• February 02, 2023 15:02

Please add the ability to Blacklist customers who we have had problems with in the past.  I am sure that all business owners have encountered customers who make fraudulent claims or have refused to pay for products and services they have received. We have a high volume or bookings and cannot screen each one individually, so we would like to see if we can automatically decline a booking based on their email or phone number. 

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  Andy Ormiston

  • July 12, 2023 12:12

  We do this by overwriting one of our mandatory fields in the booking screen so when a problem customer tries to rebook it displays on screen to us (and them) that they’re blacklisted due to whatever reason. Not particularly slick but it works for us.

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  Breanna Lawlor

  • August 17, 2023 20:49

  Hello Twinkle Owner,
  
  Thank you for your note on this post and for following up on your request! We have released a new feature called Blocklist that allows Checkfront users (on Growth and Managed accounts) to block customers using their email addresses.
  
  We hope this Blocklist feature will help to prevent problematic guests from making future bookings with your company. For more details, please refer to our Release Notes and this post in the Community Forum.
  
  Happy bookings!  

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  Breanna Lawlor

  • August 17, 2023 20:56

  Hi Andy Ormiston
  
  Thank you so much for sharing the workaround you implemented that enabled you to reduce bookings from problematic customers. 
  
  We'd also like to share that this Blocklist feature is now live, so if you're on a Growth or Managed account, you will be able to block individual customers using their email addresses. 
  
  For more details, please refer to our Release Notes as well as this post in the Community Forum. 
  
  Thank you, and happy bookings! 

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  Dedric Hourde

  • August 18, 2023 16:26

  The Blocklist feature is a good 1st step, but I think there is room for improvement:

   

  while we may want to block a user, there may be situations where we just need to flag a user.

  This doesn't mean we want to completely stop that user from making any booking, but simply as a way to draw the staff's attention to any booking made by a flagged customer. (doesn't necessarily mean it's a bad customer!)

  Hope that makes sense and hopefully this blocklist feature will evolve soon.
  Cheers

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